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Commercial Operations Analyst

Commercial Operations Analyst

RezdyAustin, TX, US
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Job Description

Job Description

About Us

At Rezdy, we’re builders, doers, and difference-makers—driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Regiondo, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.

We work in an industry built on adventure, energy, and human connection—and that same spirit fuels how we show up every day. Spanning North America, Europe, and APAC, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers.

But our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar—for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact—and we celebrate those who lead with curiosity, grit, and drive.

If you’re passionate about performance, hungry to learn, and ready to help shape the future of travel—this is your kind of place. Let’s build, grow, and win together.

About the Role

The Commercial Operations Analyst is responsible for leveraging HubSpot data to deliver actionable insights, maintain data integrity, and drive operational efficiency across our commercial teams. This role will play a key part in auditing CRM usage, identifying process gaps, and ensuring that our data, reporting, and workflows empower Sales, Marketing, and Customer Success to achieve their goals. The ideal candidate is highly analytical, detail-oriented, and has deep hands-on experience working with HubSpot’s reporting, automation, and data management tools.

What you will do

Data Analysis & Reporting

  • Build, maintain, and optimize CRM reports and dashboards to track KPIs, pipeline health, lead conversion, and other commercial metrics.
  • Conduct deep dives into CRM data to identify trends, opportunities, and areas for process improvement.
  • Partner with commercial leaders to translate business questions into data-driven insights and recommendations.

Data Integrity & Auditing

  • Run regular CRM audits to ensure data accuracy, completeness, and compliance with company standards.
  • Identify and resolve duplicate records, incomplete fields, and inconsistencies in CRM data.
  • Monitor user activity and adherence to data entry best practices, providing feedback and training where needed.

    • Process Optimization

  • Collaborate with Sales, Marketing, and Customer Success teams to optimize HubSpot workflows, sequences, and automation.
  • Recommend improvements to lead management, deal tracking, and reporting processes based on data insights.
  • Document processes, standards, and usage guidelines to maintain a high level of CRM adoption and efficiency.
  • Work closely with RevOps, Sales Ops, and Marketing Ops to align reporting and maintain a single source of truth for commercial data.

    • What we are looking for

    Experience :

  • 1–3 years in a data-focused operations, sales operations, or business analyst role.
  • Strong background in running CRM audits and implementing data quality improvements.
  • Exposure to commercial operations in a SaaS, tech, or high-growth environment preferred.

    • Skills & Competencies :

  • Highly analytical with the ability to interpret complex datasets and communicate findings clearly.
  • Strong attention to detail and commitment to data accuracy.
  • Proficiency with Excel / Google Sheets for data manipulation and analysis.
  • Excellent communication skills and the ability to work with cross-functional stakeholders.
  • Process-oriented mindset with a proactive approach to problem-solving.

    • When you join our team, you’re stepping into a culture built on momentum, ownership, and connection. We move fast, think big, and focus hard—without losing sight of the people behind the work. Across all our brands, we’re united by a belief that impact comes from empowered teams, clear priorities, and a shared commitment to our customers and each other.

    Here’s what you can expect :

  • High trust, high impact : We give our people the autonomy to lead, innovate, and make decisions that matter.
  • Curiosity is encouraged : We value learning, asking questions, and pushing boundaries—not just getting things done, but doing them better.
  • Collaboration over ego : We work as one team across geographies and brands. Success is shared, and support is a given.

    • Space to grow : Whether you're stepping into leadership, learning a new skill, or tackling your next big challenge—you’ll be backed to take risks and grow from them.

  • Progress over perfection : We embrace change, move quickly, and are constantly iterating to improve how we work and what we deliver.

    • You’ll be joining a global team that’s passionate about building something that matters—and having a good time while doing it.

    We’d love for you to join us on this exciting journey. Together, let’s shape the future of the leisure and tourism industry!

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    Commercial Analyst • Austin, TX, US