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Customer Service Rep
Customer Service RepROSALIE RIOS INSURANCE AGENCY, LLC Farmers Insurance • Oxnard, CA, US
Customer Service Rep

Customer Service Rep

ROSALIE RIOS INSURANCE AGENCY, LLC Farmers Insurance • Oxnard, CA, US
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Are you looking to grow? So are we! Our Insurance Agency is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time / Part-Time Customer Service . In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you , apply today!

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Career Growth Opportunities

Responsibilities

  • Process customer policy change requests.
  • Complete Evidence of Insurance requests.
  • Take premium payments from customers.
  • Answer incoming phone calls on the first ring.
  • Return all phone messages promptly..
  • Schedule appointments for sales staff to meet prospective customers.
  • Provides on-going support to insurance clients as needed.
  • Provide customers with additional information about new products and services.
  • Stay up-to-date on industry market trends and best practices.
  • Attend industry events to network and build relationships.
  • Participate in regular team meetings and brainstorming sessions.
  • Handle customer renewals.

Requirement

  • Bilingual, fluent in both English and Spanish is beneficial.
  • Possess an upbeat, positive and enthusiastic attitude.
  • Be a great self-starter with a sense of urgency.
  • Excellent Communication / interpersonal skills.
  • Must have ability to multi-task.
  • Professional phone etiquette.
  • Great Customer Service Skills.
  • Problem-Solving Capabilities.
  • Works well with other employees and is a team player with a positive attitude.
  • Strong communication skills, both oral and written.
  • Driven and goal-oriented individual.
  • Be capable of handling customer rejection.
  • No insurance experience required but must be willing to learn
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    Customer Service Rep • Oxnard, CA, US

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