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Functional System Analyst

Functional System Analyst

American Electric PowerColumbus, OH, US
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Functional System Analyst

Investigate, analyze, and resolve application issues with moderate direction from senior staff. Participate and perform field investigations of application issues and interface with field users and management. Participate in application training and in the development of training materials. Perform data analysis and develop reports. Perform application administrative functions. Assist support staff in investigating root cause, resolving application issues and engaging IT as necessary. Participate in efforts with business unit employees to define and build business processes and the functional requirements for associated applications. Provide assistance and guidance to employees across the corporation in the proper use of applications. Participate in the development of application testing and user training plans and materials.

As part of the Center for Customer Reliability (CCR) team, successful candidates will enhance grid reliability and customer satisfaction using advanced monitoring technologies and provide near real-time support. You will utilize cutting-edge tools to monitor grid performance and proactively identify and resolve issues. Your contributions will drive operational efficiency, ensure reliable energy delivery, and position our organization to meet future energy demands effectively.

What You'll Do :

  • Investigate and resolve application issues with moderate direction from senior staff.
  • Participate in application field investigations and interface with field staff.
  • Participate in data analysis.
  • Participate in process design and develop business cases.
  • Participate in application training.
  • Participate in field user group activities.
  • Perform application administrative functions with moderate direction from senior staff.
  • Participate in the Development of test plans and testing.
  • Participate in the development of training plans / materials and training.
  • Participate in the collection of user requirements from field users.
  • Discuss technical issues competently with team members and end users.
  • Exhibit a moderate level of understanding of application functionality and associated business process.

What We're Looking For :

Education / Experience requirements are listed below :

  • 6 years of experience in IT systems support with High School Diploma or GED.
  • 4 years of experience in IT systems support with Associate Degree in business or IT
  • 2 years of experience in IT systems support with Bachelor's Degree in business or IT
  • Demonstrates good listening skills and a sincere understanding of client business needs.
  • Ask questions to clarify understanding.
  • Relates on a personal level; positive friendly and engaging.
  • Outgoing and comfortable in diverse groups.
  • Uses Communications Technology (voicemail, e-mail, Internet) effectively balancing with appropriate face to face communications.
  • Able to read reactions of an audience and adjust delivery style to fit the audience.
  • Able to develop and present business documents and reports clearly, concisely and effectively.
  • Demonstrate strong training and presentation skills.

    • What You'll Get :

    Functional System Analyst : Salary Grade 06 ($72,380 - $90,475)

    In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

    The power of AEP comes from our valued team of unique employees.the best in the business! We're proud to be one of the largest electric energy companies in the U.S., powering over 5 million homes and businesses, spanning across 11 states. We're passionate about making an innovative difference in the communities we serve. We're powering the future today!

    Are you a skilled and motivated Functional System Analyst seeking a new opportunity in the Gahanna or Canton, OH vicinity? Join our team where you'll make an impact while contributing to the development and implementation of the systems and infrastructure needed to efficiently deliver energy services to our valued customers.

    Compensation Grade : SP20-006

    Compensation Range : $72,380.00-90,474.50 USD

    The Physical Demand Level for this job is : S Sedentary Work : Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

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    System Analyst • Columbus, OH, US