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Overnight Front Office Supervisor The Diplomat Beach Resort, Curio by Hilton
Overnight Front Office Supervisor The Diplomat Beach Resort, Curio by HiltonHilton • Hollywood, Florida, USA
Overnight Front Office Supervisor The Diplomat Beach Resort, Curio by Hilton

Overnight Front Office Supervisor The Diplomat Beach Resort, Curio by Hilton

Hilton • Hollywood, Florida, USA
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What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values :

  • Hospitality - Were passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing all the time.
  • Leadership - Were leaders in our industry and in our communities.
  • Teamwork - Were team players in everything we do.
  • Ownership - Were the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes :

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
  • What will it be like to work for Hilton

    Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

    The beautiful Diplomat Beach Resort Hollywood Curio Collection by Hilton is seeking a full-time Overnight Front Office Supervisor to join their front office team!This 1000-room oceanfront resort is a beautiful getaway with two beachside pools a Dip & Slide splash pad for kids and 1000 linear feet of alabaster beach offering stunning views delicious dining options and endless sunshine to guests!

    The ideal candidate for this position will possess one year of supervisory experience at a hotel or otherwise a minimum of two years as a guest service agent at a hotel. Previous Hilton experience would be considered an asset for this role as well as training related to OnQ Kipsu and HOTSOS!

    Candidates should be available to work the overnight shift from 11 pm to 7 : 30 am any day of the week / weekends / holidays as needed

    The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as :

    Access to pay when you need it through DailyPay

    Medical Insurance Coverage for you and your family

    Mental health resources including Employee Assistance Program

    Best-in-Class Paid Time Off (PTO)

    Go Hilton travel program : 100 nights of discounted travel

    Parental leave to support new parents

    Debt-Free Education : Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including : college degrees and professional certifications

    401K plan and company match to help save for your retirement

    Hilton Shares : Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

    Career growth and development

    Team Member Resource Groups

    Recognition and rewards programs

  • Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
  • What will I be doing

    As an Overnight Front Office Supervisor you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards :

  • Assign work and supervise team member performance in all Front Office procedures including but not limited to guest check-in and check-out lobby traffic and flow luggage assistance telephone operator services and determining room rates and availability
  • Respond to guest inquiries and resolve issues and complaints in a timely friendly and efficient manner
  • Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
  • Schedule assign daily work lead pre-shift meetings inform and train team members
  • Monitor observe and assist in evaluating team member performance
  • Monitor lobby traffic and adjust staffing accordingly
  • EOE / AA / Disabled / Veterans

    Required Experience :

    Manager

    Key Skills

    ENT,Electronic Security,Access Control System,Accounting & Finance,Cardiac,Food & Beverage

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Front Office Supervisor • Hollywood, Florida, USA

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