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Front Desk Agent - Mountain Shadows

Front Desk Agent - Mountain Shadows

Pyramid Global HospitalityParadise Valley, AZ, US
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Front Desk Agent

The Front Desk Agent is a key facilitator of the hotel guest's arrival and departure experiences. The main focus of the position is to provide a consistent, accurate friendly and sincere level of guest service to all guests at the hotel.

Responsibilities include :

  • Displaying a friendly, courteous and professional manner in all dealings with Residences owners, Hotel guests and other employees.
  • Welcoming and registering Residence owners and Hotel guests, with an emphasis on fulfilling requests; following special handling instructions and adhering to established credit policies and procedures.
  • Quoting and being familiar with room and rate availability for current and future dates.
  • Successfully completing a room reservation for any given time period knowing what types of accommodations, and rates are available.
  • Properly distinguishing all said reservations as Residences or Hotel.
  • Actively participating in the hotel's up-sell program during guest arrival / departure as directed by hotel management.
  • Reciting all information regarding the Mountain Shadows facilities, hours of operation, key personnel, special events and activities, and functions in the hotel.
  • Assisting Residence owners regarding their use options.
  • Handling several telephone calls at any given time.
  • Offering adequate directions to the hotel from any location.
  • Selecting and blocking Residential rental units and hotel rooms for arriving guests.
  • Assisting Residence owners and hotel guests with Concierge-type requests; knowledge of the local area as well as Arizona areas and attractions.
  • Handling owner and guest problems or complaints in conjunction with Management, keeping them well informed as to the problems and actions taken.
  • Utilizing the computer system in running daily reports and posting charges and credits.
  • Communicating to all support departments any necessary information or requests.
  • Completing key packets and modifying registration cards.
  • Checking guests and owners in and out of the Residences and Hotel in accordance with specific procedures.
  • Making change, cashing checks, and exchanging foreign currency.
  • Maintaining a balanced bank assigned to you from the Resort and reconciling all transactions at the close of the shift and cashing out.
  • Speaking clearly and communicating via radio to other staff members.
  • Understanding the tasks performed by a PBX Operator, Reservationists, Concierge, Room Attendant, Houseperson, Valet, and Bell person.
  • Handling Hotel emergency procedures and situations with maturity and professionalism.
  • Performing other tasks and projects as delegated by the Director of Guest Operations, Front Office Director, & Front Office Manager.

Specific Job Knowledge, Skill and Ability :

  • One year hotel / resort front desk experience preferred.
  • Reading, writing and oral proficiency in the English language.
  • Ability to maintain a pleasant disposition and function efficiently in high stress / pressure work environment.
  • Solid interpersonal skills and positive attitude is a must.
  • Computer experience needed, preferably with Opera.
  • Ability to stand and / or walk continuously to perform essential job functions.
  • Clear, articulate telephone voice and excellent / professional communication skills required.
  • Ability to listen effectively, to speak and write English clearly.
  • Detailed and sales oriented.
  • Hearing and visual ability to observe and detect signs of emergency situations.
  • Familiarity with the surrounding area is a plus.
  • Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

    • Compensation Range : The compensation for this position is $18.50 / Hr. - $18.50 / Hr. based on qualifications and experience.

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    Front Desk Agent • Paradise Valley, AZ, US