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Product Manager / BSA
Product Manager / BSAScimaxconsulting • Santa Clara, California, United States
Product Manager / BSA

Product Manager / BSA

Scimaxconsulting • Santa Clara, California, United States
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Location : Santa Clara, CA (On site must be local)

Experience Level : Mid-Senior (12+ years in technology or IT CX)

Education : Bachelors or Masters in Computer Science, Engineering, or related field (AI / ML emphasis preferred)

Function / Industry : Information Technology

Role Summary

  • Lead strategic vision and transformation across domains : Entitlement & Consumption Management, New Product Introduction, Licensing & Provisioning, Customer Support & Success.
  • Translate business objectives into actionable Application Product Roadmaps .
  • Execute holistic product strategies across Salesforce, Gainsight, Clarizen, custom-built applications, and licensing / provisioning ecosystems .
  • Apply first-principles thinking to architect AI-enabled products and intelligent solutions.
  • Build integrations with IT / product systems, execute complex customer migrations, and champion AI-centric approaches to accelerate team velocity.

Key Responsibilities

  • AI-First Product Strategy & Roadmap :
  • Drive forward-looking roadmap for IT CX products with AI emphasis.
  • Ensure predictive, proactive, and personalized experiences.
  • End-to-End Product Ownership :
  • Own complete lifecycle : ideation delivery.
  • Craft precise product requirements, epics, and user stories with AI-first lens.
  • Manage product backlogs and embed AI where it delivers maximum value.
  • Cross-Functional AI Orchestration :
  • Act as central bridge among business, R&D, IT Architecture, engineering, QA.
  • Collaborate closely with engineering to deliver intelligent solutions.
  • Predictive Analytics & Proactive Solutions :
  • Use ML / analytics to identify patterns, prioritize fixes, and prevent issues.
  • Design features anticipating user needs.
  • Define Success Metrics :
  • Establish success criteria and KPIs for AI-powered features.
  • Continuously analyze user feedback and AI model outputs.
  • AI Domain Expertise :
  • Serve as AI product expert and thought leader.
  • Identify emerging AI opportunities and champion strategic applications.
  • Collaboration & Architecture :
  • Ensure scalable, secure, maintainable solutions.
  • Enhance operational efficiency and elevate customer / employee experience.

    • Required Skills & Experience

  • 12+ years in product management in technology / IT CX .
  • Focus on AI-powered solutions and some SaaS / subscription experience.
  • Expertise in Customer Support & Success, Entitlement Management, Consumption Management .
  • Proven experience in AI-driven entitlement systems, subscription lifecycle management, usage tracking / metering .
  • Knowledge of AIs impact on billing models and integrating AI with CRM, ERP, billing systems .
  • Strong technical background : software development, cloud-native architectures, advanced databases, ML platforms, Python / R, Microservices.
  • Experience building products leveraging NLP, NLQ, predictive analytics, automated insights, diagnostics .
  • Mentoring junior product managers and contributing to AI PM best practices; team management a plus.
  • Exceptional communication & presentation skills ; ability to influence stakeholders and executive leadership.
  • Proficiency in Agile / Scrum ; leading sprints, stand-ups, retrospectives in AI product development context.
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    Product Manager • Santa Clara, California, United States

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