Customer Solution Architect

Customer Solution Architect

Ookla is a global leader in connectivity intelligence, offering unparalleled network insights through the combined expertise of Speedtest, Downdetector, RootMetrics, and Ekahau. Ookla's complementary datasets combine crowdsourced and controlled, public and private collection methods, QoS and QoE metrics, and more to unlock correlations and actionable insights helping organizations optimize networks, enhance digital experiences, and create better connected experiences for end-users. Our team is a group of people brought together through passion and inspired by possibility. We are looking for team members who love solving problems, are motivated by challenges, and enjoy turning clever ideas into exceptional products. When you work for us, you are using Ookla data and insights to advance our mission of better connectivity for all.

Job Overview

We are seeking an experienced and proactive Customer Solution Architect to join our team. As a Solution Architect, you will be responsible for designing, developing, and implementing solutions that address business needs while meeting technical requirements. You will work closely with cross-functional teams, including business analysts, developers, and project managers, to ensure the successful delivery of high-quality, scalable, and sustainable solutions.

Key Responsibilities

• Solution Design : Lead the architecture and design of end-to-end solutions for business problems, ensuring they are scalable, secure, and cost-effective.
• Requirement Analysis : Work with stakeholders to gather and analyze business requirements and translate them into technical specifications.
• Stakeholder Engagement : Collaborate with business leaders, product owners, and technical teams to define project scope and objectives, ensuring alignment with business goals.
• Technical Leadership : Provide guidance to development teams, ensuring that solutions adhere to architectural best practices, standards, and industry best practices.
• Technology Evaluation : Assess and recommend appropriate technologies and tools for various solutions, ensuring they align with the organization's tech stack.
• Risk Management : Identify potential risks or challenges associated with the architecture and provide solutions to mitigate them.
• Documentation : Create and maintain clear documentation of architectural designs, processes, and solutions to ensure effective communication across teams.
• Quality Assurance : Ensure solutions meet quality and performance standards through testing, validation, and peer reviews.
• Continuous Improvement : Stay up to date with industry trends, emerging technologies, and best practices to ensure the team's solutions are innovative and competitive.

Required Skills & Qualifications

Preferred Skills

We care deeply about each other and the work we do, and our perks are just one way we demonstrate this. We offer a comprehensive benefits package, including (but not limited to) :

As required by applicable Pay Transparency laws, Ookla provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. Some roles may include a target bonus or sales commission plan based on level of role. The base pay for this position ranges from $75,000 / year up to $115,000 / year in base salary.

If you're passionate about joining the work we're doing, we welcome your application and encourage applicants with both traditional and non-traditional experience that makes them an excellent candidate for the role. We strongly believe diversity of all kinds makes us better. We are an equal opportunity employer actively working to build an inclusive workforce at all levels of the company.