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Customer Service Representative

Customer Service Representative

The LaSalle NetworkNaperville, IL, US
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Call Center Representative

We are seeking a dedicated and customer-focused Call Center Representative to join our team. This onsite role requires strong communication skills, problem-solving capabilities, and a passion for assisting others. The ideal candidate will handle a high volume of inbound and / or outbound calls, providing exceptional service to customers while maintaining accurate records in our systems.

Call Center Representative Key Responsibilities :

  • Handle inbound and / or outbound calls to assist customers with inquiries, complaints, or requests related to products or services.
  • Provide accurate information and resolve customer issues in a timely and professional manner.
  • Update and maintain customer information in various databases.
  • Adhere to company policies, procedures, and quality assurance standards.
  • Meet or exceed key performance indicators (KPIs) such as average handle time (AHT), quality assurance (QA) scores, and schedule adherence.
  • Collaborate with team members and supervisors to ensure customer satisfaction and continuous improvement.

Call Center Representative Qualifications :

  • High school diploma or GED required.
  • Strong verbal and written communication skills.
  • Excellent interpersonal and problem-solving abilities.
  • Ability to work onsite 5 days a week.
  • Basic computer skills and familiarity with customer service software or CRM systems.
  • Previous customer service or call center experience is a plus but not required.
  • Bilingual is preferred.

    • Work Environment :

  • Onsite position, requiring daily attendance at the office.
  • Fast-paced, team-oriented environment.

    • This role is ideal for individuals who thrive in a structured setting and are passionate about delivering outstanding customer service.

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    Customer Service Representative • Naperville, IL, US