Night Auditor (Cruise Ships)

Job Description

Manages the reception area during the night, prepares daily closing reports and carries out day-to-day administrative work, including answering the phone. Maintains safety and quietness in guest areas and is familiar with safety and security.

Responsibilities

• Posts room charges and taxes to guest accounts
• Processes guest charges voucher and credit card vouchers
• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift
• To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into PMS system
• Prints and files reservations for the next business day
• Verifies all account postings and balances
• Verifies that room rates are correct and posts those rates to guest accounts
• Is able to function as a front desk agent especially in terms of check-in and check-out procedures
• Tracks room revenues, occupancy percentages, and other front office statistics
• Prepares a summary of cash, check, and credit card activities
• Summarizes results of operations for management
• Check figures, postings, and documents for accuracy. Record, store, access, and / or analyze computerized financial information
• Follow the end of day checklist
• Must have complete knowledge of emergency procedures
• Balance the day’s charges, making corrections as necessary
• Performs wake-up calls
• Understand the principles of auditing, balancing, and closing out accounts
• Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
• Perform nightly balancing of in-room video and long-distance telephone services

Requirements

Benefits

Requirements

Valid EU passport Fluently spoken English or German Hospitality Management degree Previous experience in luxury establishments Proven ability to effectively build and foster a team environment Ability to make decisions in a fast-paced environment Demonstrated commitment to customer service Excellent problem solving / decision-making skills Pleasant and communicative character Professional attitude and appearance Reliability and hard work Great team spirit