Lead Customer Service Representative

Are you an experienced customer service professional ready to step into a leadership position? Staffmark is hiring a Lead Customer Service Representative for a rapidly growing partner company in Bridgeport, CT! This temp-to-hire role is perfect for someone who thrives in a fast-paced environment, loves coaching others, and is driven to deliver exceptional service.

As the Lead CSR, you'll oversee a team of customer service specialists focused on providing a top-tier experience to online customers. From mentoring and coaching team members to resolving escalated issues, you'll be at the heart of ensuring performance and satisfaction.

Schedule : 7am - 4pm, Tuesday - Saturday

Pay : $21 / hr.

What You'll Do :

• Supervise day-to-day customer service operations and help your team meet key performance goals
• Coach and support staff to create a collaborative, high-performing work environment
• Track and report team metrics, troubleshoot challenges, and resolve customer concerns
• Act as the expert for complex service issues and process improvements

What We're Looking For :

We offer weekly pay, medical insurance, dental insurance, vision insurance, life insurance, 401k, short-term disability, employee discounts, referral bonus potential, unmatched professional development, and more.

If you're ready to make an impact and grow your career with a company that values leadership and initiative, then click "Applu Now." We are excited to connect with you!