Lead CIC Customer Support Manager Technical Support

Job Description Summary

We are seeking an experienced and customer-focused Technical Support Manager (CIC) to lead and develop the North America Level 2 Technical Support team within GE Vernovas Grid Automation business.

This leadership role oversees both Wireless and Optical technical support functions ensuring exceptional post-sales service delivery across a growing portfolio of industrial networking wireless and fibre-optic communication systems used in mission-critical utility and infrastructure applications.

The successful candidate will build a cohesive team culture that blends technical depth with customer empathy drive operational performance and partner cross-functionally with Product Management Quality Engineering and Regional Sales teams to improve responsiveness reliability and customer satisfaction.

Job Description

Key Responsibilities

Leadership & Team Development

• Lead and develop the CIC L2 Technical Support team (Wireless and Optical) fostering collaboration between the Rochester Burnaby and Markham sites.
• Coach mentor and grow technical specialists to enhance product knowledge troubleshooting discipline and professional communication.
• Establish team goals aligned with regional and global service objectives promoting ownership and accountability.
• Conduct regular 1 : 1s performance reviews and knowledge-sharing sessions to sustain engagement and capability growth.

Operational & Technical Excellence

Cross-Functional Collaboration

Customer Engagement & Escalations

Required Qualifications

Desired Characteristics

Travel Requirement

Additional Information

GE Vernova offers a great work environment professional development challenging careers and competitive compensation. GE Vernova is an Equal Opportunity Employer . Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided : No

For candidates applying to a U.S. based position the pay range for this position is between $78800.00 and $131200.00. The Company pays a geographic differential of 110% 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors including the candidates experience education and skill set.

Bonus eligibility : discretionary annual bonus.

This posting is expected to remain open for at least seven days after it was posted on November 20 2025.

Available benefits include medical dental vision and prescription drug coverage; access to Health Coach from GE Vernova a 24 / 7 nurse-based resource; and access to the Employee Assistance Program providing 24 / 7 confidential assessment counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance adoption assistance paid parental leave disability benefits life insurance 12 paid holidays and permissive time off.

GE Vernova Inc. or its affiliates (collectively or individually GE Vernova) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate amend suspend replace or modify its benefit plans and programs at any time and for any reason in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

Required Experience :

Manager

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 78800 - 131200