IT Operations Analyst

IT Operations Analyst

The Office of the Chief Information Officer is seeking an IT Operations Analyst to join their team. Under limited supervision, this position performs the technical research, analysis and development efforts for multiple processing platform automated operations, special applications or projects; performs computer room design and computer hardware installation planning activities; performs related work as required.

Distinguishing Characteristics : This is the first of two levels in this series. The classes are distinguished by the leadership, conceptual design and strategic plan development duties found at the Senior level but not at this level.

Job Duties

Hardware Duties : Research computer operation hardware requirements. Develop hardware installation plans to include floor plans, installation schedules, back-up plans. Investigate impact of implementing new hardware devices in operations environment.

Software Duties : Monitor and maintain computer operations software. Codes and tests operations software programs. Investigate impact of implementing new software products in operations environment. Prepare special forms overlays used by laser printers. Organize information for report distribution and archival process. Install implement and update computer distribution and archival process.

Problem / Change Management : Report and documents problems with problem management system. Submit documentation to change management system. Research and resolve operation change and problem management issues.

Job Scheduling : Research and develop data required to create batch production schedule. Determine predecessor / successor relationships for scheduled jobs. Maintain executable Job Control Language used in production schedule. Maintain restart instruction used to restart production jobs. Monitor workload to determine proper placement of job in schedule. Make changes to batch schedule as request.

General : Prepares documentation to support automation activities. Prepares project status reports. Provide technical interface between operations and clients.

Requirements / Qualifications

Minimum Qualifications : Post high school education in computer science AND experience in a similar large multi-platform processing environment AND experience using currently installed software and hardware technology, change management, problem management or job scheduling.

Other : Regular and Reliable attendance is required.

Knowledge, Skills and Abilities : Knowledge of : computers and electronics; platform message structure / content / logic; immediate recall of command languages for multiple platform system software and specialized software (i.e. : MVS, VM, OS400, JES2); functions of installed specialized software such as Omegamon2, Netview, Statmon, Netlan, CA1, CA7, CA11, Opera, Dispatch; online / network scheduled availability time frames; hardware configuration / component capabilities and actions required to effect recovery of failing components; application batch workflows / schedules / priorities; problem and change management procedures; CDP standard operating procedures; software, procedures and practices used to prepare the batch production schedule; predecessor / successor relationships; schedule maintenance and workload performance analysis processes; Job Control Language concepts and techniques; forms overlay development practices; printer capabilities and printer software; software used to move executable program modules from test to production.

Skill in : active listening and learning; analytical thinking; judgment and decision making; operations analysis; organizing, planning and prioritizing work; processing information; troubleshooting; research and analysis; job control language preparation; forms overlay preparation; project management organization, setting up controls and monitoring the activity; programming.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.