Help Desk Specialist

A company is looking for a Help Desk Specialist to provide technical support for users of a training system. Key Responsibilities Provide first-level technical support and troubleshoot basic technical issues Document support requests and escalate complex problems as needed Maintain excellent customer service and adhere to federal support protocols Required Qualifications Associate's degree or equivalent with 3+ years of federal help desk and technical support experience CompTIA A+ or equivalent certification and experience with federal IT service management tools Knowledge of federal user support procedures and ticket management Experience with federal security protocols and government access management Eligibility for security clearance and understanding of federal privacy requirements