Delivery / Client Engagement Manager (Telecom / Fiber Networks) (Mountain View)Infogain • Mountain View, CA, United States

Delivery / Client Engagement Manager (Telecom / Fiber Networks) (Mountain View)

Infogain • Mountain View, CA, United States

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About the Role

We are looking for a seasoned Delivery / Client Engagement Manager to lead a major telecom partnership focused on fiber networks, ISP operations, and staff augmentation delivery.

The role requires strong client-facing leadership, telecom domain knowledge, and the ability to manage large distributed teams.

Responsibilities

Client Engagement

Serve as the primary point of contact for senior client stakeholders.
Build strong, trusted relationships and drive strategic conversations.
Lead delivery / status reviews and manage escalations.

Delivery & Governance

Oversee performance of all placed consultants across multiple technical and operational teams.

Maintain delivery hygiene, compliance, onboarding coordination, and SLA adherence.

Ensure quick issue resolution and continuity of delivery.

Workforce & Resource Management

Understand client hiring needs and align on skill expectations.

Partner with recruiting teams on sourcing, screening, and onboarding talent.

Monitor consultant performance, engagement, and retention.

Support workforce planning and backfill readiness.

Telecom / Fiber Domain Expertise

Working knowledge of telecom / ISP operations, fiber builds, and OSS / BSS environments.

Ability to collaborate with client teams across engineering, network operations, and field / OSP.

Familiarity with roles such as network engineers, field techs, OSS / BSS specialists, automation engineers, and PMs.

Leadership

Mentor internal delivery managers and recruiting partners.

Drive continuous improvement, communication, and account growth.

Promote a strong client-first delivery culture.

Qualifications

15+ years in telecom / ISP delivery, client engagement, or account / delivery management.

Experience managing large staff augmentation or managed-capacity teams.

Strong telecom / fiber domain understanding (network operations, OSS / BSS, fiber builds).

Excellent stakeholder management and executive communication skills.

Proven track record of driving delivery excellence and account growth.

Ability to work onsite 3 days / week.

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Client Engagement Manager • Mountain View, CA, United States

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