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Call Center Representative

Call Center Representative

Polestar Plumbing Heating and CoolingOverland Park, KS, United States
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Job Type

Full-time

Description

Who We Are :

Polestar Plumbing, Heating & Cooling has proudly served the Kansas City community for over 41 years. As a locally owned and operated company, we specialize in providing trusted plumbing, heating, and cooling solutions with a commitment to excellence. Our goal is simple : to be the best we can for our customers-delivering honest service, expert guidance, and lasting comfort for every home we visit. At Polestar, your comfort is our priority.

What You'll Be Doing

  • Answer incoming calls and respond to customer inquiries in a professional and efficient manner
  • Schedule service appointments and dispatch technicians using industry-specific software
  • Communicate effectively with customers, technicians, and internal teams to ensure timely service
  • Handle service follow-ups, warranty claims, and customer complaints with a solutions-oriented approach
  • Maintain accurate records of customer interactions, jobs, and billing details
  • Provide support to field teams and assist with general administrative tasks as needed

Our 3 Step Hiring Process : At Polestar, we know great talent moves fast-and so do we. Our hiring process is designed to be quick, efficient, and candidate-friendly. If you're actively looking, we can often complete the process within 24-48 hours !

  • Apply Submit your application online or via email with your resume and relevant details. (carlee@polestarplumbing.com)
  • Phone Screen If your experience is a match, our team will reach out- often the same day -for a brief phone interview.
  • In-Person Interview If the phone screen goes well, we'll schedule an in-person interview- usually within 24 hours . You'll meet with team members, ask questions, and learn more about working at Polestar.

    • Requirements :

  • MUST HAVE NIGHT AND WEEKEND SHIFT AVAILABILITY . This is NOT going to be a Monday-Friday schedule
  • Strong understanding of HVAC terminology, services, and scheduling practices
  • Excellent communication and interpersonal skills
  • Ability to work in a high-volume, fast-paced environment
  • Proficiency with dispatching and CRM software (e.g., Service Titan, Housecall Pro, etc.)
  • Strong organizational skills and attention to detail

    • Why Join Us :

  • 21-$25 per hour
  • PTO and Paid Holidays
  • Comprehensive benefits package including matching 401K, Medical, Dental, Vision, Accidental & Critical illness coverages.
  • Paid $15,000 Life Insurance and Long-Term Disability coverage

    • Location :

  • 7252 W Frontage Rd, Merriam, KS 66203

    • Think you'd be a great fit? So do we! Come grow with us at Polestar-apply now!

    Polestar Plumbing, Inc. is an equal employment opportunity and affirmative action employer.

    Salary Description

    21.00-$25.00

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    Call Center Representative • Overland Park, KS, United States