Member Services Representative

We are looking for a dedicated Member Services Representative to provide exceptional support and assistance to our members. In this role, you will address inquiries, resolve issues, and ensure a positive experience for every customer, fostering loyalty and satisfaction. If you thrive in a fast-paced, customer-focused environment, this is an excellent opportunity to showcase your skills and make a meaningful impact.

Responsibilities :

Respond to member inquiries with accuracy and professionalism, ensuring timely resolutions.

Assist members with online order concerns, including delivery tracking and order processing.

Address and resolve customer complaints and challenges efficiently while maintaining a positive demeanor.

Collaborate with internal teams to ensure a seamless and consistent member experience.

Support the onboarding and training of new team members to uphold high service standards.

Communicate with external vendors to address inquiries and coordinate support.

Monitor and meet key performance indicators, such as response times and customer satisfaction scores.

Handle data entry tasks with precision and attention to detail.

Utilize customer service software, including ServiceNow and HubSpot, to manage support tickets effectively.

• High school diploma required; a bachelor's degree or equivalent experience is preferred.

A minimum of 1-2 years of experience in customer service, preferably in an e-commerce or call center setting.

Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

Familiarity with customer service platforms like ServiceNow and HubSpot.

Strong problem-solving skills and the ability to resolve issues independently.

Excellent verbal and written communication skills.

A solution-oriented mindset with a commitment to providing outstanding customer service.

Ability to adapt to a fast-paced work environment and manage multiple tasks efficiently.