Lead, Healthcare Services

JOB DESCRIPTION Job Summary

Provides lead level clinical support to healthcare services team supporting one or more of the following functions : care management, utilization management, care transitions, long-term services and supports (LTSS), behavioral health, and other clinical programs, and collaborates with multidisciplinary team coordinating integrated delivery of member care across the continuum. Strives to ensure member progress toward desired outcomes and contributes to overarching strategy to provide quality and cost-effective member care.

Essential Job Duties

• Provides level support to healthcare services department staff - devising / implementing delegation assignment strategies, facilitating healthcare services processes and communicating / coordinating activities.
• Resolves issues and complaints that arise in day-to-day healthcare services operations and communicates escalation issues to healthcare services leadership.
• Assists in training of healthcare services staff according to department standards, policies and procedures.
• Maintains a minimal caseload to ensure adherence to appropriate guidelines and provide assistance to staff who have an ongoing member caseloads that may required additional support.
• Collaborates with and keeps healthcare service leadership apprised of operational issues, staffing issues, system and program needs.
• As a subject matter expert clinical lead, provides support, recommendations and education as appropriate to all other clinical and non-clinical staff.
• Monitors healthcare services staff workload for adherence to policies, procedures, guidelines, and program specific requirements.
• Actively participates in the department auditing program to review, communicate findings and identify opportunities for improved quality and compliance.
• Shares quality and productivity scores with individual staff for awareness.
• Provides feedback to healthcare services leadership on staff performance issues and consults with leadership on corrective action as necessary for performance improvement.
• May collaborate with leadership to ensure the daily authorization reconciliation report (DARR) is run each work day and cases found non-compliant or missing compliance elements are remediated promptly.
• May collaborate with leadership ensuring the care management monitoring tool (CMMT) is run every work day and cases are addressed to maintain health rid assessment (HRA) and care plan compliance.
• Acts as liaison to both internal and external customers on behalf of both Molina and healthcare services department areas.
• Maintains confidentiality, effective workplace relationships and adheres to company code of conduct.
• Attends / participates in departmental, company-wide, and external committees, task forces, or work groups as assigned. groups as assigned.
• Local travel may be required (based upon state / contractual requirements).

Required Qualifications

Preferred Qualifications

To all current Molina employees : If you are interested in applying for this position, please apply through the Internal Job Board.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M / F / D / V

Pay Range : $30.5 - $59.47 / HOURLY