CSR (San Antonio)

Position Overview

We are seeking a Customer Service Representative in San Antonio to support daily customer interactions by handling inquiries processing orders and maintaining accurate account and service records. This role ensures customers receive timely professional assistance and clear communication.

Primary Responsibilities

Respond to customer inquiries by phone email and online platforms

Provide information on products services pricing and order status

Process new orders account updates returns and exchanges

Document customer interactions and resolutions in CRM systems

Troubleshoot issues and work with internal teams to resolve concerns

Maintain accurate customer files notes and service records

Follow up on open issues to ensure timely completion

Provide general administrative support (data entry emails documentation)

Minimum Requirements

12 years of customer service call center or administrative experience

Proficiency with Microsoft Office; basic CRM knowledge preferred

Strong attention to detail and accuracy in documentation

Excellent communication and customer-interaction skills

Ability to multitask and stay organized in a fast-paced environment

Preferred Qualifications

Bilingual in Spanish and English

Experience handling customer accounts or order processing

Basic Excel skills for logs reports and record tracking

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Key Skills

Environment,J2se,Catering,ESI,Actuary

Employment Type : Full Time

Experience : years

Vacancy : 1