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Host / Hostess

Host / Hostess

Nick's Fish HouseBaltimore, MD, US
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Job Description

Job Description

About Us

Nick's Fish House is a Baltimore favorite, known for serving up fresh seafood, regional specialties, and the best-steamed crabs in town. Located on the beautiful waterfront at the Baltimore Peninsula, we offer a lively and welcoming atmosphere where guests can enjoy everything from our famous crab cakes to signature cocktails like the Orange Crush.

At Nick's, we take pride in creating exceptional dining experiences, and that starts with an incredible team. Whether you're serving guests on our spacious waterfront deck, crafting delicious dishes in the kitchen, or leading operations behind the scenes, every role is essential to our success. If you're passionate about hospitality, teamwork, and great food, we'd love to have you on board!

Position Summary

The Host / Hostess is the first point of contact for guests, setting the tone for a welcoming and memorable dining experience. This role requires friendliness, organization, and teamwork to ensure smooth operations at the front door and dining room.

As a Host / Hostess at Nick's, you'll greet and seat guests, manage reservations, assist with food running, and help maintain cleanliness throughout the restaurant.

If you're a friendly, outgoing team player who loves creating a great first impression, we'd love to have you on our team!

Team Service : A Culture of Collaboration

At Nick's Fish House, teamwork isn't just encouraged-it's essential to who we are. Every guest's experience is a shared responsibility, and we work together to ensure outstanding hospitality at all times.

Regardless of your role, you'll be part of a team-service approach, which means :

  • Supporting colleagues by assisting where needed to create a seamless guest experience.
  • Prioritizing communication and collaboration to keep operations running smoothly.
  • Taking initiative and stepping in to help teammates, knowing they'll do the same for you.
  • Maintaining a positive, guest-focused attitude that reflects our commitment to Excellence, Teamwork, and Respect .

No matter your title, we believe in lifting each other up and delivering exceptional service as a team-because that's what makes Nick's a great place to work.

Essential Duties & Responsibilities

  • Greet guests with warmth and enthusiasm, setting a positive tone.
  • Manage the waitlist and reservations efficiently.
  • Seat guests according to table availability and flow of service.
  • Assist with running food, bussing tables, and maintaining cleanliness.
  • Answer phone calls and provide guests with information about the restaurant and wait times.
  • Work as part of a team-service approach, collaborating with colleagues to maintain a stress-free and engaging work environment.
  • Maintain a positive attitude and professional demeanor, embodying Nick's values of Excellence, Teamwork, Respect, and Accountability.

    • What We're Looking For

  • A friendly, welcoming personality with strong communication skills.
  • Ability to manage and maintain reservations on a digital platform.
  • Ability to multi-task and stay organized in a fast-paced environment.
  • Previous experience in hospitality or restaurant settings is a plus but not required.
  • Willingness to assist in various FOH tasks as needed.
  • Willingness to work a flexible schedule, including days, nights, weekends, and holidays.

    • Physical Requirements

    Working as a Host / Hostess at Nick's requires energy, attentiveness, and the ability to multitask in a fast-paced environment. Candidates must be able to :

  • Stand and walk for extended periods (6-10 hours per shift).
  • Navigate a busy dining area while maintaining a welcoming and professional demeanor.
  • Lift and carry small trays, menus, and other materials weighing up to 20 lbs.
  • Perform repetitive motions such as bending, reaching, and handling seating charts or reservation systems.
  • Engage with guests and team members in a lively, high-energy atmosphere.

    • Why Join Nick's?

  • Competitive pay
  • Flexible scheduling for work-life balance
  • Team-driven culture where your contributions matter.
  • Growth and advancement opportunities-we love promoting from within!
  • Medical, dental, and vision insurance for eligible employees.
  • Employee discounts on meals and apparel.
  • A fun, dynamic work environment where teamwork and respect are at the heart of everything we do.

    • Equal Opportunity Employer

    At Nick's Fish House, we celebrate diversity and inclusion in our team. We recruit and hire qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, veteran status, or any other characteristic protected by applicable law. We believe that our differences make us stronger, and we're committed to fostering a welcoming and respectful workplace for all.

    Ready to Join the Team?

    If you're a friendly, outgoing team player who loves making guests feel welcome, apply today! We can't wait to meet you.

    Disclaimer : This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to revise the job description or require that other tasks be performed as circumstances change.

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    Host/Hostess • Baltimore, MD, US