Retention Specialist

Job Title

Medical Guardian is seeking enthusiastic and compassionate retention specialists who will thrive in our culture of growth and development with a passion for genuinely helping our customers to live a life without limits. We are looking for candidates who are goal driven, coachable, altruistic, and excellent voice communicators to join our team of more than 350 employees. All calls, as well as our comprehensive paid sales training program, are completed in the comfort of your own home using laptops and headsets that we provide.

Monday through Friday from 11 : 30-8pm EST with a weekend rotation.

All applicants are required to have permanent residency in one of the following states : AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, OH, PA, SC, ID, IL, NC, WV, and TX only.

Key Duties and Responsibilities :

• Handle inbound and outbound calls every day with urgency, care and expertise.
• Empathize with clients, helping them resolve outstanding issues and renegotiates the terms of their agreement as a critical part of successful performance.
• Works to retain existing customer base by using active listening empathy and assuming ownership through inbound emails, phone calls and handle relevant issues to prevent voluntary disconnect requests.
• Execute, monitor, and coordinate repricing for designated customers in the existing customer base.
• Communicate clearly in both oral and written form.
• Identify and assess customers' needs to achieve satisfaction Make independent decisions to resolve customer issues and concerns with strong problem solving; Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Demonstrated ability to consistently achieve sales targets.
• Excellent time management skills.
• Ability to handle multiple tasks with strong attention to detail.