Senior Director Mainframe Technical Support

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Senior Director, IT Operations, managing the TSYS Mainframe Technical Support Team supporting the TSYS Enterprise Mainframe hardware infrastructure. This Mainframe Tech Support Team manages all the Physical Hardware, Capacity Planning and Storage Administration teams supporting mainframe systems and infrastructure worldwide, responsible for processing over 800 million accounts on file and a transaction rate exceeding 1 Billion transactions daily.

Oversees all aspects of the organization's worldwide highly complex multi data center mainframe infrastructure. Directs staff in the planning, acquisition, implementation, integration, and support of the mainframe systems. Validates that systems are managed to regulatory, compliance and audit standards. Coordinates with internal business partners and clients around the globe to understand their needs to provide a world class infrastructure. Leads technical engagements with current and prospective clients to provide successful integration of services. Develops team members to effectively engage clients to provide industry best technical solutions and consulting. Directs the preparation and execution of annual budget exceeding $100 million and is responsible for completing major projects on time and within budget. Oversees the development of business continuity disaster recovery and business continuity solutions to support critical business services.

Responsibilities

• Leads a team of 25+ people developing clear mission, culture & organizational structure to effectively guide and support Sr Director, Director and Senior Manager level leaders and the team as a whole
• Strives to deliver 99.999% service availability for core processing platform infrastructure developing proactive programs and completing related initiatives to achieve desired outcome
• Develops strategies and sets objectives that collaboratively supports Business Application-owner, Security, Compliance and Infrastructure engineering groups to achieve their goals in a timely and cost-efficient manner
• Delivers on-going compliance with external and internal standards for infrastructure platform management through clear policy communication and consistent, high-quality execution while modernizing delivery methodologies, structures and processes
• Leads strategic and tactical planning, evaluation and coordination of the functional priorities and guides appropriate management of team resources to ensure any Issuer Infrastructure dependencies for approved projects are balanced with critical, day-to-day operational demands
• Leads the identification and provision of operational infrastructure requirements for new engineering strategies and initiatives
• Analyzes the costs, value and risks of in-scope Information Technology domain to advise senior management and recommend actions
• Tracks key vendor operational performance ensuring appropriate corrective steps taken where necessary
• Ensures valuable Key Performance and Risk Indicator data for the Issuer Infrastructure Technology organization are devised and acted upon delivering overviews and reporting of department activity to executive management
• Develops a strategy and management approach that is customer-focused, drives performance, encourages creativity, develops technical proficiencies, nurtures a positive workforce experience and rewards key performers
• Provides day-to-day leadership, direction and encouragement to staff members on goals, objectives and career development to recruit, motivate and retain a high performing team
• Monitors changes or advancements in technology and practices to discover ways to support the Issuer business to gain competitive advantage
• Establishes and manages the financial budget allocation for the Issuer Infrastructure Technology Organization ensuring responsible budget control for effective, on-budget use of company capital
• Leads key M&A activities as necessary to ensure quick and efficient integration of technology and staff to meet strategic and synergistic targets
• All other duties as assigned. Knowledge and Skill Required
• Leverages exemplary communication skills to build and maintain strong customer and stakeholder relationships at all levels, keeping them appropriately updated and informed
• Strong knowledge of applicable compliance frameworks including, but not limited to PCI-DSS, SOX, SSAE and FBA combined with the ability