Customer Service Representative

Trucker Path Insurance IncPhoenix, AZ, US

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Job Description

Description : Who are we?

Trucker Path is a leading technology platform in the freight and logistics industry, trusted by over a million drivers and carriers for navigation, load planning, and operational efficiency tools. With deep insight into the commercial trucking ecosystem, Trucker Path continues to expand its offerings to better serve the evolving needs of its users.

Trucker Path Insurance (TPI) is the newest subsidiary of Trucker Path, created to provide innovative and accessible insurance products tailored specifically for truckers, fleets, and owner-operators. TPI aims to revolutionize how commercial drivers access insurance—streamlining processes, delivering value, and driving long-term customer relationships. As we rapidly grow our national footprint, we are building a world-class sales team focused on supporting the trucking industry with best-in-class insurance solutions.

What’s the job?

We’re hiring a dependable and service-oriented Customer Service Representative (CSR) to support our commercial trucking clients with care, accuracy, and efficiency. In this role, you'll play a critical part in delivering an exceptional client experience by processing policy changes, assisting with documentation, and ensuring smooth communication between underwriters, producers, and clients.

This is a hands-on, detail-focused role ideal for someone who takes pride in helping others, enjoys problem-solving, and thrives in a collaborative, fast-paced environment. You’ll work closely with the operations team to help maintain high levels of customer satisfaction and retention.

Process policy endorsements, cancellations, certificates of insurance, binders, and billing documentation
Review and update policy documents to ensure accuracy and resolve discrepancies
Provide responsive and thoughtful customer service to commercial insurance clients
Stay current on carrier products, underwriting guidelines, and TPI procedures
Work closely with producers and underwriters to ensure client needs are met quickly and thoroughly
Assist with document management and support client communications in a timely, professional manner

Requirements :

What are we looking for?

2+ years of experience in a commercial lines CSR or account support role at a retail agency / broker (preferably trucking focused)

Active resident state Property & Casualty License

Customer-focused with a positive and solution-oriented attitude

A clear and compassionate communicator who can handle multiple tasks with care

A team player who thrives in a collaborative setting and is eager to learn

Someone who brings a calm, professional presence to client interactions and internal conversations

Strong written and verbal communication skills with the ability to build rapport with truckers, brokers, and underwriter

Tech-savvy and comfortable with agency management systems (APPLIED / EPIC) and the Microsoft Office Suite

Self-motivated with excellent organizational skills and attention to detail

What’s the work location?

Preferred

If you reside in Charleston, South Carolina or Phoenix, Arizona you will be based out of our office location in the Downtown area. During onboarding and training, you’ll work in-office five days a week to build momentum, meet your teammates, and ramp up with hands-on support. Once key KPIs and performance metrics are met, you’ll transition to a hybrid schedule of three in-office days per week—giving you the flexibility to balance focused work and in-person collaboration.

If you do not reside in the Charleston or Phoenix area, the role will be fully remote.

Anything else? Absolutely! Benefits and Perks :

This is a place where every day we are inspired by our teammates, encouraging each other to be our best. The environment is friendly and supportive! And we feel it’s important to reward our team with competitive pay and benefits. Here are some of the highlights :

Health Insurance : FREE medical coverage for employees for one of our plan options! And the ability to add dependents or choose an alternative plan and still receive a credit to keep costs down.

Paid Time Off : Work hard, play hard! In addition to 10 holidays, we offer three weeks of paid time off so that you can achieve a healthy work-life balance.

Paternity Leave : We support our team members as they grow their families! Once you qualify for FMLA, you are eligible to receive up to 6 weeks of paid paternity time to bond with a new child.

Employee Assistance Program : We are proud to offer free access to SupportLinc, a global platform that provides on-demand care as you navigate personal or professional challenges. This confidential and compassionate support system is available to you and your family members anytime you need help.

Team Building : We may work across time zones and countries, but we’re still united. We host a monthly schedule of team activities, quarterly town halls, open Q&A sessions, and other special events…so many fun ways for us to connect and support one another.

Growth Opportunities : When our people grow…we grow! We offer leadership training, development journeys for core teams, and coaching / mentoring opportunities. Constant growth and development are inherent in our culture.

Tools To Do The Job : We ensure you are hooked up with the tools, equipment, and systems you need. We begin the process prior to your start date, so you are ready to rock ‘n roll on your first day.

What Else? We provide a 401(k) company match and 100% company-paid life / AD&D insurance / short-term disability. Our ultimate goal is to support you and your overall wellness.

Join our growing team and let’s have fun building this business together!

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Customer Service Representative • Phoenix, AZ, US