Client Success Manager

Blue Orange Digital is a data and AI consulting firm that helps companies turn complex data into real business outcomes. We partner with organizations across industries to design and deploy scalable data infrastructure, advanced analytics, and AI-powered solutions. Our team is fully remote, globally distributed, and driven by curiosity, impact, and innovation.

Company overview :

Blue Orange Digital is a boutique data & AI consultancy that delivers enterprise-grade results. We design and build modern data platforms, analytics, and ML / AI Agent solutions for mid‑market and enterprise clients across Private Equity, Financial Services, Healthcare, and Retail.

Our teams work with technologies like Databricks, Snowflake, dbt, and the broader Microsoft ecosystem to turn messy, real-world data into trustworthy, actionable insight.

We’re a builder‑led, client‑first culture that prizes ownership, clear communication, and shipping high‑impact work.

Position overview :

As a Client Success Manager (CSM), you will own the successful delivery of multiple concurrent data and software projects while cultivating long-term, strategic client relationships. You will blend account management savvy with light project management discipline and high-level technical acumen—think interpreting data models, understanding data lifecycles, and navigating modern development workflows—to ensure our teams deliver high-impact, value-driven solutions.

Beyond delivery, you will act as a growth catalyst within your accounts by identifying and driving revenue opportunities. This includes surfacing upsell and cross-sell potential based on evolving client needs, orchestrating timely renewals, and executing account mapping strategies to expand our presence across business units and decision-makers. You’ll partner closely with our Technical Delivery, Project Management, and Sales teams to convert client insights into actionable growth plans and ensure that every engagement maximizes both client value and lifetime account potential.

Salary Range (OTE) : USD $110,000 – $130,000

Location : This role follows a hybrid schedule, with part of the week onsite in our New York City office and part remote.

Responsibilities :

Client Retention & Health

• Serve as the primary point of contact and trusted adviser for 6–10 strategic accounts.
• Orchestrate structured onboarding, project plans, and executive business reviews.
• Track NPS, usage, and sentiment signals—triggering proactive playbooks to prevent churn.

Upsell & Cross-Sell Growth

Product Ownership Lite

Technical & Agile Fluency

Issue Resolution & Advocacy

Thought Leadership

Requirements :

Preferred qualifications :

Benefits :

Background checks may be required for certain positions / projects.

Blue Orange Digital is an equal opportunity employer.