Premium / Suite Attendant

Oak View GroupWorcester, MA, US

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Overview

The Suite Attendant is responsible for serving guests in the Suites. The Suite Attendant must be personable and able to work in an ever- changing fast-paced environment.

The employee must maintain excellent attendance and be available to work events as scheduled per business need.

For PT roles : Benefits : 401(k) savings plan and 401(k) matching.

Responsibilities

Responsible for assisting setup of food service areas within specific suites and club areas based upon pre-order
Ensures all assigned suites are set prior to event based upon communication received of orders
Responsible for organization and preparation of events in assigned locations
Responsible for assisting in closing out financials per event and ensuring correct billing takes place
Monitor and maintain food quality
Follows all company policies and procedures, upholding safety and sanitation standards, and ensuring a positive atmosphere for team members and guests
Monitor and enforce safe alcohol policies and procedures
Monitor and maintain inventory control and product requisition fulfilling
Have full knowledge of food and beverage menu items and accompaniments
Responsible for supervising the service of beverages to guests including alcoholic beverages. Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages.
Responsible for observing guests to respond to any additional requests
Responsible for ensuring suites has all necessary serving ware
Maintains sanitation, health and safety standards in work areas.
Must show demonstrated ability to meet the company standard for excellent attendance.
Assures that the location equipment is operable and clean prior to start of event.
Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals
All other duties as assigned by the managers and supervisors.

Qualifications

Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.

Ability to speak, read and write in English.

Ability to work well in a team-oriented, fast-paced, event-driven environment.

Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.

Ability to handle cash accurately and responsibly.

Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash / credit transactions, cash reconciliation and product inventory.

Education, Qualifications and Experience :

At Least 1-2 years’ experience working in a food & beverage or customer service role

Physical Requirements :

0-24%

25-49%

50-74%

75-100%

Seeing : Hearing :

Standing / Walking / Mobility :

Climbing / Stooping / Kneeling :

Lifting / Pulling / Pushing :

Fingering / Grasping / Feeling :

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Suite Attendant • Worcester, MA, US