Description
POSITION SUMMARY
A Customer Engineer is responsible for installation commissioning scheduled and emergency service on cooling products serviced by Liebert commensurate with appropriate certification. The CE is required to establish promote and maintain excellent rapport with all customers co-workers sales representatives and others as appropriate. The CE is also required to maintain continuous communication with CRC Area / District Offices and direct Supervisor. A Team Lead oversees all field service activities.
RESPONSIBILITIES
ROLE
- Rely on direction to accomplish goals
- Perform a number of work-related tasks
- Capable of working under direct supervision or independently based upon training
- Maintain certifications per Job requirements
TECHNICAL
Render on site and phone assistance to customers.Communicate with National Technical Support on equipment issuesProvides Technical Support on-site or via Telephone to CEsPerform work related tasks according to company guidelines for scheduled maintenanceProvides OJT to CEs on various types of equipment in the fieldImplement Field Change Notices (FCN) according to published guidelinesKeep current on Safety Bulletins Safety Field Change Notices Field Change Notices and Service TipsSAFETY
Operate in a safe manner in accordance with published safety guidelinesMust wear appropriate PPE as per company guidelines and accordance with job dutiesAdhere to work hours policy guidelines 14 hours ruleReport all work related accidents or injuries within 24 hours to the appropriate personnel.ADMINISTRATION
Provide accurate and timely reporting according to company guidelinesTimecards expense reports mileage reports ticket closure forms et al.Maintain individual inventory in accordance with company policyProvide estimated time of arrival to the Customer Response Center (CRC) where applicableAssist with scheduling by working within the guidelinesDelegate team tasks as neededMaintain company property according to company policiesVehicle credit cards PPE test equipment laptop pager et al.CUSTOMER SATISFACTION
Provide proper and adequate communication to internal and external customersProvide estimated time of arrival to the customer for where applicableComplete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignmentStrive to provide all customers a first time fix for their equipmentMaintain customer satisfaction rates according to company guidelinesAttend Customer Meetings as requiredPERFORMANCE
Maximize productivity by combining service opportunitiesComplete all work in an efficient and timely mannerCapable of making technical and commercial decisions under pressureProperly evaluate site and equipment for appropriate billing statusMaintain productive utilization rate according to company guidelinesPerform inventory cycle counts according to company guidelinesAdhere to company dress code and safety regulationsMeet or exceed on-site response time requirements for each customerUnderstand and comply with company startup / escalation processes and proceduresMaintain proper and adequate level of internal communications to Managers co-workers Support Services electronic communications et al.Managers co-workers Support Services electronic communications et al.QUALIFICATIONS
Required educationMust have High School Diploma or a accredited GED
1-2 year HVAC Diploma or Technical School DegreeEPA 608 refrigerant license Level 2 or UniversalRequired experienceTen years relevant industry / commercial experience and leadership experience
Eight years proven Liebert product expertiseJob Progression requirementsProgression from Team Leader will be based upon business demands
Product certifications and field knowledge assessment up to date in accordance with job level (refer to job progression chart)Meet all aspects of your current job descriptionConsistent Performance appraisal ratings of a score above the district average for 2 of 3 years.Interpersonal SkillsProfessional
LeaderReliableTeam PlayerStrong work ethicMust be highly proficient with electrical / electronic test equipment and fundamentalsMust be highly proficient in reading and interpreting electrical line diagrams and blueprintsMust be highly proficient in dealing with customer related matters and in developing professional relationships with a demanding customer baseTechnical skillsAbility to make in depth site evaluations and recommendations. Skills to include environmental temperature and general operating conditions
Independently perform fix / repair techniques on all AC equipmentAbility to perform demonstrate and teach proper brazing techniquesCapable of completing tasks and return unit to full operating conditionsIn depth training knowledge and high level of proficiency on all Liebert AC productsAbility to summarize and report all work related tasks performedProject Management skillsProactively identify and make repair / upgrade recommendations at the site levelStrongskill sets :Ability to schedule and coordinate work schedules for other associates and subcontractors
Ability to provide technical support via telephone or in person to other associates or vendorsAbility to instruct on the job training to other associatesAbility to delegate work activities to associates in a work group based upon skill levelCommunication skillsCustomer service skillsAbility to manage multiple tasks simultaneouslyProblem solving skillsTroubleshooting skillsSafety proceduresOrganizational and planning skillsComputer skillsMechanical aptitudeAbility to teach mentor and develop growing Customer Engineer teamDemonstrates clear leadership and organizational support of Liebert policies and proceduresPHYSICAL & ENVIRONMENTAL DEMANDS
While performing duties of the above jobs the associate is regularly required to stand walk use hands and fingers handle or feel objects tools or other components; reach with hands and arms; stoop kneel crouch or crawl; talk hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision distant vision color vision peripheral vision depth perception and the ability to adjust focus. Frequent driving (car van truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 poundsNotes : Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law) provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.
Extreme cold (below 32Extreme heat (above 100Noise Level (Medium / High need to shout to be heard)Working around moving machinery (fork-lifts tractors)Protective Equipment Required (earplugs gloves eyewear respirator mask etc.)Work outdoors (no effective protection from weather)WORKING CONDITIONS :
Travel is requiredFlexible schedules (weekends evenings and holidays)Hour / Day on-call availability through a national paging systemValid drivers licenseMust be at least 18 years oldDue to the safety sensitive aspect of the role candidates are required to successfully pass a drug test prior to addition you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS : Safety. . Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer FocusOperational ExcellenceHigh-Performance CultureInnovationFinancial StrengthOUR BEHAVIORS
Own ItAct With UrgencyFoster a Customer-First MindsetThink Big and ExecuteLead by ExampleDrive Continuous ImprovementLearn and Seek Out DevelopmentAt Vertiv were on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines from push notifications to generative AI. We design manufacture and service the products and solutions that keep the world connected. With $5 billion in sales a strong customer base and global reach spanning nearly 70 countries we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity / Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to . If you are interested in applying or learning more about this role please visit the companys career page located on Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 H-1 H-2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.
Key Skills
History,AJAX,Concrete Pump,Environment Health And Safety,Import & Export,Accident Investigation
Employment Type : Full Time
Experience : years
Vacancy : 1
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