Infrastructure Service Delivery Manager - Hybrid
TEKsystemsLansing, MI, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionInfrastructure Service Delivery Manager Two days a week onsite in Lansing, MI Top Skills' Details 1) ITIL Experience / Certification Required (v4 preferred) 2) Strong Infrastructure Background Windows, UNIX, Cloud, Containers, Telephony) 3) Understands their purpose in the service delivery model - track initiatives, advocate for customers, and work confidently in tandem with tech leaders Any BMC Remedy, Helix, or ServiceNow experience is a plus! TEKsystems is helping our client find the right person for this role!!! We are seeking an individual with at least 5 years’ experience in the Service Delivery Manager role to help lead onboarding our current team into the new support model. This person would be responsible for training, documentation, and leading by example along with ongoing mentoring the Service Delivery Managers in their new roles. This will be a 12-month engagement while we complete the transition from our current support model to the new Service Delivery Manager support model. Job Description : The Service Delivery Manager is a pivotal role matrixed delivery model that oversees a number of key functions that enable the delivery of high-quality services, and to ensure Service Delivery processes are in place. Skillset : The candidate should have working technical knowledge of infrastructure services such as Windows VMS, Unix VMs, Containers, Cloud Services, Data Network and Telephony. Microsoft, AWS, GCP and Cisco knowledge is a plus. The candidate must have a strong ITIL understanding and ITIL Foundations certification is required, with V4 certification preferred. Below is the list of our technical and soft skills we desire for this position : Technical skills : Strong computer skills. Expert knowledge of ITIL disciplines Ability to manage conflict and offer suitable resolutions Strong customer service, project management, relationship management and quality control skills. Resource planning skills Experience of managing 3rd parties and 3rd party delivered services Additional Skills & Qualifications : Soft Skills : Keen sense of time management Excellent leadership and customer service skills. Strong teamwork skills and attention to detail. Excellent written and verbal communication skills Willingness to support and mentor other team members Able to manage sensitive and sometimes confidential information Self-motivation and able to take responsibility About TEKsystems : We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Service Delivery Manager • Lansing, MI, US