Restaurant Technology Specialist (Richmond)

Restaurant Technology Specialist

Full-Time | Multi-Location Restaurant Group

We are a fast-growing, multi-concept restaurant company seeking a skilled and solution-driven Restaurant Technology Specialist to support our locations, enhance operational efficiency, and ensure all restaurant technology runs smoothly. This role is critical to our daily operations and new-store development.

Responsibilities

• Maintain and troubleshoot POS systems, terminals, KDS screens, payment devices, and printers.
• Oversee networking and internet infrastructure at each location, including routers, firewalls, and Wi-Fi systems.
• Support online ordering, delivery platforms, and third-party integrations to ensure accuracy and uptime.
• Manage digital menu systems, loyalty programs, and guest rewards technology.
• Provide support for corporate software including scheduling, payroll, HR, and accounting platforms.
• Ensure cybersecurity best practices, PCI compliance, and secure user access controls.
• Lead technology setup for new restaurant openingsincluding POS installation, network buildout, cameras, audio, and digital signage.
• Maintain and troubleshoot surveillance systems and AV equipment across the company.
• Train managers and staff on operational systems and create quick-reference guides when needed.
• Coordinate with technology vendors, ISPs, and service providers to resolve issues quickly.
• Assist leadership with reporting, analytics, and system optimization.
• Monitor system performance and proactively recommend upgrades, efficiencies, and new technology solutions.

Qualifications

What We Offer

To Apply

Please submit your resume and a brief note explaining why you're a great fit for this role.