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Information Technology Help Desk Technician

Information Technology Help Desk Technician

Compunnel Inc.South Jordan, UT, US
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Job Title : IT Help Desk Technician

Location : South Jordan, UT 84095

We're looking for a reliable IT Help Desk Technician to join our team! In this on-site role, you'll provide phone and chat-based support for end users, troubleshoot technical issues, and ensure accurate ticket documentation.

Key Responsibilities :

  • Provide first-level IT support via phone and live chat
  • Troubleshoot hardware, software, and network issues
  • Document all support interactions in the ticketing system
  • Escalate issues when necessary and follow up with users
  • Maintain a high level of professionalism and customer service

Qualifications :

  • High school diploma or GED (required)
  • 2–5 years of IT support or customer service experience (preferred)
  • Strong communication and problem-solving skills
  • Ability to multitask and work under pressure
  • Familiarity with Windows systems and basic IT tools
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    Help Desk Technician • South Jordan, UT, US