Client Experience Director

Job Description

Job Description

AMC Encore is thankful for the partnership of several national mortgage lenders, appraisal management companies, and industry advocates. By collaborating, we will improve the labor shortage in the appraisal industry, create high-paying jobs for underrepresented groups, and provide superior valuation services to the mortgage community. AMC Encore has a desire to revolutionize the way people get appraisals to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here. AMC Encore is an equal-opportunity employer.

Position Summary- Regional Client Experience Director

AMC Encore is a real estate appraisal company seeking a diligent, detail-oriented administrative leaders to provide daily support and task management for our panel appraisers. We are looking for a fast-paced, high-energy, adaptable person eager to learn and help our company maintain a successful operation.

This is a Non-Exempt position, which qualifies for overtime compensation. This role requires completing non-complex administrative assignments in data management as well as customer service. You'll be the first touch for a customer, responsible for managing our administrative operations to ensure efficient and exceptional customer experience. This is an exciting opportunity to join a dynamic team and make a significant impact on our business.

Position Responsibilities

• Input order assignments into the proprietary AMC Encore software upon receiving them from the client
• Utilize our proprietary software to monitor the progress of current and outstanding orders
• Maintain ongoing communication and customer service between our clients and appraisers through phone, email, and text conversations
• Maintain ongoing maintenance of appraiser portals, including keeping clients updated on the status of orders and managing ongoing communication regarding orders
• Manage panel registration of appraiser profiles with Appraisal Management Companies and mortgage lenders
• Assist appraisers in activating and maintaining subscriptions and renewing licenses
• Provide support to additional regional client experience directors as needed
• Other duties as assigned while we continue to grow the team and company

Position Requirements

Position Qualifications

The Perks

Disclaimer

This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his / her supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time.