Workflow Design Engineer - Service Now

Husch Blackwell LLP  is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations.

At Husch Blackwell we believe that diverse, equitable and inclusive teams lead to better outcomes. Husch Blackwell is committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences. We foster an engaged, diverse, and inclusive team culture of accountability and purpose that makes our Firm and our communities better.

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Workflow Design Engineer - Service Now position. This position may be filled remotely, or in any of our locations.

The Workflow Design Engineer - Service Now  works directly with firm clients, stakeholders, and the internal ServiceNow development team to design and deliver efficient, cost-effective solutions on the ServiceNow platform. Acting as a subject matter expert, this role ensures legal team requirements are translated into scalable ServiceNow workflows, applications, and automations while adhering to development best practices and governance standards. Responsibilities include evaluating and optimizing existing ServiceNow processes for performance and maintainability, documenting and updating developer standards, and ensuring proper supporting documentation for all solutions. The position will also focus on process re-engineering and workflow implementation. Essential job functions include :

• Provide engineering solutions, and consulting, on Service Now workflow identification, optimization and implementation strategy for litigation and transactional matters including design, development, implementation and documentation of workflows based on interaction with legal teams and clients.
• Utilize exceptional expert level programming experience and capabilities enabling highly efficient workflow processes.
• Work with litigation and transactional practice group leaders, attorneys, business managers, and clients to ensure maximum productivity of legal personnel with appropriate use of Workflow Design solutions.
• Lead pre and post project analysis to discover and reduce workflow inefficiencies and obstacles, and identify, design, and apply quality control processes and improvements.
• Construct workflow charts and diagrams, study system capabilities, and assist in writing specifications.
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Staying up to date on the latest process and IT advancements to automate and modernize systems.
• Effectively communicating insights and plans to cross-functional team members, management, and firm clients.
• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
• Maintain user confidence and project operations by keeping information confidential and keeping stakeholders informed.
• Learning or expanding knowledge of legal practice specific processes and procedures.
• Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes
• Other duties as coordinated or assigned from time to time by Senior Director of Information Technology and Information Governance.

Position Requirements

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. The Firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and / or perform the essential functions of a position.