SiteScope SME

Job Description

Computer World Services Corp (CWS) is seeking an exceptional candidate to serve as the SiteScope SME for the National Institutes of Health (NIH) Center for Information Technology (CIT) Operations Management Services (OMS) project. CIT requires support for information technology (IT) service monitoring and continuous improvement of centralization and consolidation efforts to improve the quality of monitoring IT services, and to increase event management efficiencies in creating meaningful alerts leading to identification and resolution of incidents and root causes of problems in an expedited manner. The 24x7x365 IT operations teams are consolidated to create the centralized Operations Management Services (OMS) Monitoring Team Technology Operations Center (TOC) for all CIT services. Currently, the OMS Monitoring Team operates and maintains CIT monitoring tools including SL1, SCOM, and SiteScope, and utilizes xMatters / Everbridge to automatically send out notifications. The overall task includes monitoring approximately 12,000 individual devices that serve approximately 59,000 local area network (LAN) ports.

The SiteScope SME will be responsible for the efficient operation, maintenance, and optimization of the SiteScope monitoring tool within the larger monitoring platform. They will possess expert-level knowledge of SiteScope and will play a key role in managing, configuring, and troubleshooting the tool to meet customer requirements and ensure high availability. The SiteScope SME will work closely with stakeholders to gather requirements, develop solutions, and implement changes in alignment with government-approved processes and security standards.