Ready Mix Concrete Customer Service / Dispatch
Martin MariettaFarmers Branch, TX, United Statesjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionAnswers the phones and places new orders Call customers as needed for dispatchers Responsible for total customer satisfaction Speak to our customers in a positive and friendly manner Answer customer’s questions on concrete products Learn to type tickets to Ensure timely delivery Learn to monitor jobs : determine if delivery rates are correct; if jobs can be started earlier, or where there are delays on PM jobs Inform shop of trucks with mechanical problems Inform maintenance of plant problems Assist Drivers in finding job sites Get assistance to Drivers in emergencies Inform Customer Representatives of problems on jobs that need their expertise and / or assistance Wash out Drivers as early as possible Learn to take orders for current day and / or future delivery as needed Learn to make moves or changes in orders for customers Other duties as required High school degree or equivalent required, Experience in the ready mix concrete industry and a strong understanding of concrete, ad mixtures, and aggregate is preferred Experience using COMMAND data dispatch system is a plus Strong computer, phone, and customer service skills Excellent communication and organizational skills Ability to multi-task in a fast-paced environment Willing to work various hours including overtime Ability to maintain composure in all situations and not become defensive or irritated Knowledge of DFW and surrounding geographic area
Are you ready to start a new career with a LEADER in the industry and WORLD CLASS team!
What we offer :
- Competitive hourly pay
- Annual Pay Increases
- PTO Available as of DAY ONE
- Opportunities to grow with company
- 401(k) plan with company match
- Employee Pension plan (at no cost to employees)
- Full Medical, Health & Wellness Benefits start on FIRST DAY
Position Summary
The Customer Service Representative / Dispatch position is responsible for providing world class customer service, placing new phone orders, and changing existing orders for ready-mix customers.
Requirements
Minimum Education and Experience
Knowledge, Skills, and Abilities
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Ready Mix Concrete • Farmers Branch, TX, United States