Technical Support Engineer

Description

/ Preferred Qualifications

• Responsible for providing assistance and support to the Customer Service Engineers in diagnosing, troubleshooting and debugging sophisticated optical / electro-mechanical equipment, computer systems coupled with sophisticated software solutions.
• Be the lead / owner and provide solutions to field raised issues where the Customer Service Engineer has been unable to resolve these issues in the systems at customers’ sites.
• Thoroughly recognizing the real problem, aligning for resources, gap analysis, providing POAs.
• Working with engineering teams, host meetings of multiple teams to discuss technical issues in details and drive toward solution.
• Recognize standardization action and drive postmortem plans.
• Be available to travel within region and worldwide to support escalated issues on site. Travel percentage estimated to be 30-50%.
• Supporting NPI and product sustaining / cost of service reduction by suggesting on improvement opportunities, participating or owning certain operations in new project introductions and / or continuous improvement projects.
• May be involved in customer installation, relocation, and upgrade of equipment as well as providing training to KLA personnel.
• Preferred qualification : Fundamental understanding / experience in troubleshooting optical / electro-mechanical subsystems.
• Preferred qualification : Experience in KLA's Laser Scanning Systems.

Minimum Qualifications

Bachelor's Level Degree and related work experience of 5 years OR equivalent work experience

Experience with optomechanical and / or mechatronics subsystem troubleshooting.

Base Pay Range : $35.77 - $60.82 Per HourPrimary Location : USA-AZ-Phoenix-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to : medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.