Front Desk Receptionist

About the Company :

Dental Dreams LLC is a growing dental provider with locations across several states, including Illinois, Massachusetts, Pennsylvania, Maryland, Michigan, and Washington, DC. The company's mission is to deliver high-quality dental services in modern, first-class facilities, primarily serving underserved communities. Dental Dreams is committed to patient satisfaction and excellence in dental care.

Position Overview :

Dental Dreams LLC is seeking a Front Desk Receptionist to join its Eastpointe, MI location. This position will focus on managing patient appointments, assisting with operational goals, and ensuring top-notch customer service in a fast-paced environment.

Responsibilities : Customer Service :

Maintain high levels of customer service at all times, greeting and checking in patients warmly.

Answer phones promptly and confirm appointments .

Appointment Management :

Schedule patient appointments monthly and daily to meet operational goals.

Pull patient charts for upcoming appointments.

Insurance and Billing :

Verify dental benefits and assist in creating insurance claims and submitting pre-authorizations to insurance companies.

Collect payments, co-payments , and deductibles .

Office Maintenance :

Ensure the front desk and office areas remain clean and professional .

Treatment Plans :

Assist with presenting and explaining treatment plans to patients.

Record Maintenance :

Maintain detailed patient records in a fast-paced environment .

Qualifications :

Customer Service Experience is required.

Healthcare Experience is preferred.

Familiarity with Dentrix and / or Eaglesoft is preferred but not mandatory.

Additional Benefits :

Competitive Compensation

Medical & Vision Insurance

FREE dental treatment at company locations.

401(k)

Life Insurance , Pet Insurance , and more.

Opportunities for Growth :

Dental Dreams LLC is open to training candidates who wish to expand their careers within the dental industry. Opportunities to transition into roles such as Dental Assistant or Office Manager are available for qualified individuals.

Equal Employment Opportunity Statement :

Dental Dreams LLC is an Equal Employment Opportunity employer . The company is committed to providing an inclusive and diverse workplace where all qualified candidates will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, marital status, or any other status protected by law.

This role is an excellent opportunity for someone with a background in customer service and healthcare , looking to build a career in a growing dental practice while enjoying competitive pay, benefits, and career advancement potential.