Chinese & English Customer Support Agent - Gaming

Customer Support Agent

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions : from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. Join us in our mission to build engaging player communities and offer outstanding experiences!

As a Customer Support Agent for one of our partners, a global sneakers platform, you'll be responsible for making sure our client's customer base is well taken care of by investigating and delivering prompt, quality responses to customer's questions while also providing valuable feedback to the team regarding the platform functionalities and payment methods in order to improve processes along the way. Join our team for a dynamic workspace, continuous growth opportunities, and the chance to make a meaningful impact. Level up your game and apply today!

What are we looking for? Our Customer Support Agent has a knack for the following skills :

Communication :

• Respond promptly to customer inquiries via email, live chat, and social media, and manage online orders.
• Efficiently and professionally address customer complaints.
• Collaborate with various departments such as Warehouse, Logistics, Operations, and Engineering to achieve customer satisfaction.

Analytics :

Business :

Leadership :

You'd be a great fit for this role if you have :

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Phases of our recruitment journey :

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

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