Technical Support Analyst (Columbus)V Group Inc. • Columbus, Ohio Metropolitan Area, US
Technical Support Analyst (Columbus)
V Group Inc. • Columbus, Ohio Metropolitan Area, US
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- serp_jobs.job_card.part_time
job_description.job_card.job_descriptionProfessional experience working with computers in a Help Desk / Support role. Required 1 Years Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise. Required 1 Years Strong Customer Service Skills. Required 1 Years Previous experience with ServiceNow. Highly desired 1 Years CompTIA A+ Certification. Highly desired 1 Years.
Responsibilities :
- Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.
- Troubleshoots hardware and / or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.
Required / Preferred Skills :
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Technical Support Analyst • Columbus, Ohio Metropolitan Area, US
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