Social Media Community Manager

Overview

Who are we? 143 Studios is the award-winning media production company behind The Mel Robbins Podcast one of the top ranking podcasts in the world. Were also the team behind The Let Them Theory, a cultural phenomenon with over 5 million copies sold in 5 months, and six #1 Audible Originals. Every day, our work inspires more than 30 million online followers and reaches hundreds of millions of people monthly.

About the Role We are hiring a Community Manager who will own and elevate how we engage, respond, and build relationships with our massive global audience across social media platforms and private membership communities. This is not a behind-the-scenes role. Youll be the frontline voice of Mel Robbins' brand, interacting with millions of people and ensuring every exchange builds trust, delivers value, and grows our community's connection to our content. Success requires diligence, discernment, and attention to detail. You'll be immersed in community conversations while being strategic about driving deeper engagement, uplifting positive contributors, and surfacing insights back to the content team. You'll work closely with content creators, marketing, and customer support to ensure messaging is seamless across digital touchpoints. If you're obsessed with social platforms, thrive in fast-paced environments, and enjoy turning a single comment into a loyal brand fan, we want to meet you.

What You'll Do

• Community Engagement & Moderation
• Own daily audience interactions across Instagram, YouTube, TikTok, Facebook, LinkedIn, Threads and private membership platforms.
• Respond to the community with speed and thoughtfulness, ensuring every interaction is on-brand, timely, and adds value.
• Monitor online conversations, identify opportunities for engagement, and escalate reputational risks quickly.
• Moderate private communities (e.g., Circle) to uphold safe, positive, and inclusive spaces.
• Partner with customer service to resolve audience inquiries with a high-touch, community-first approach.
• Content Execution & Audience Support
• Support publishing workflows by coordinating post scheduling, comment monitoring, and engagement follow-through.
• Manage daily content-driven communications, such as internal briefs and external community emails (e.g., Daily Inspiration).
• Draft platform-native responses, conversation starters, and micro-content that amplify community discussions.
• Social Listening & Insights
• Track trending topics, viral formats, and audience feedback in real time.
• Surface insights to content and social teams to inform content hooks, feedback loops, and community programming.
• Spot emerging audience needs and craft recommendations to enhance community experiences.
• Collaboration & Brand Stewardship
• Partner with social leads and creators to ensure community feedback loops are tight and actionable.
• Maintain brand tone, messaging, and values across every interaction.
• Help shape engagement campaigns that foster loyalty, deeper participation, and brand evangelism.

Who You Are

Qualifications

Why You'll Love This Role

Benefits & Perks

To Apply

Send your resume and a brief cover letter sharing why you are the perfect fit for this role. Include links to communities you've managed or examples of digital engagement work you're proud of.

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