Regional Mortgage Processing Operations Supervisor Consumer Direct

Full-time

Description

The Federal Savings Bank is seeking a Regional Processing Operations Supervisor to join our team! This position assists with daily operations of the mortgage processing team to ensure loan files are completed accurately efficiently and in compliance with lending guidelines and regulatory requirements. This role is responsible for supervising processors improving workflow maintaining service-level agreements and supporting a high-quality borrower and loan officer experience.

Duties and Responsibilities :

• Pipeline Oversight : Align processing workflows with regional objectives ensuring SLAs are met and customer experience remains consistent. Act as a liaison between sales and processing to resolve escalations clarify guidelines and maintain transparency.
• Escalation Resolution : Address and resolve escalated issues providing solutions to ensure customer satisfaction and process continuity.
• Training and Development : Facilitate ongoing training and professional development for the mortgage processing team to enhance skills and knowledge. Conduct regular performance evaluations and provide feedback to team members.
• Reporting and Analysis : Generate reports on processing activities and analyze data to identify trends and areas for improvement.
• Collaboration : Work closely with regional sales leadership to understand pipeline priorities borrower expectations and regional performance goals. Coordinate with operational departments (Underwriting Closing Compliance and Funding) to ensure smooth handoffs and timely processing.

What We Offer :

Requirements

Experience & Skill Requirements :

Education Requirements :

The Federal Savings Bank is an equal opportunity employer . All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.

Salary Description

$70000 - $85000 base salary bonus

Required Experience :

Manager

Key Skills

Cost Accounting,Fund Management,General Management,Facilities Management,Domestic,Airlines

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 70000 - 85000