Health Beauty Care Department Manager

Health Beauty Care Department Manager

As a Beauty Manager, this position will be responsible for setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability. You will coordinate the delivery of the most innovative and best quality product at a competitive retail price to customers and stay current on trends in each product category to enhance customer experience and increase sales. Additionally, you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core competencies include partnerships, a growth mindset, results orientation, customer focus, and professionalism.

Reporting relations : Accountable and reports to the District Store Director, Store Manager, Assistant Manager of Health Wellness Home, Store Operations, and Perishables; Fashion / Beauty / Basin Director. Positions that report to you include Department Employees.

Primary duties and responsibilities :

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability.
• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible. Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
• Determines department goals with the store director.
• Stays current on trends in each product category and educates customers by offering suggestions, answering questions, etc.
• Determines weekly work schedule and establishes a daily work plan for the department.
• Sets and maintains standards on department experience with a focus on signage and impactful merchandising on displays.
• Tracks proper rotation of products, checks for expired code dating, and orders merchandise for replenishment.
• Handles and satisfies customer issues.
• Communicates with employees regarding sales and ideas.
• Figures retail pricing and ensures correct pricing.
• Ensures pricing is competitive in the market area.
• Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
• Plans displays, promotions, and determines pre-orders.
• Determines sanitation guidelines and procedures and ensures compliance.
• Operates cash register accurately and scans product, (where applicable) and reports improper cash levels in cash drawer.
• Fills displays, checks in delivered merchandise, and works in the sales area.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary duties and responsibilities :

Education and experience : High school or equivalent experience and over one year up to three years of similar or related work experience. Knowledge, skills, abilities, and worker characteristics include the ability to solve practical problems, interpret instructions, do arithmetic calculations, report, write, or edit articles, prepare and deliver presentations, interview counsel or advise people, evaluate technical data, instructing, reviewing, and planning the work of others, maintaining standards, coordinating the activities of others, and acts on employee problems.

Physical requirements include the ability to physically perform medium work, visual requirements, and the following physical activities : climbing, balancing, stooping, kneeling, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working conditions include exposure to dirt, noise, equipment movement hazards, temperature extremes, dampness, electrical shock, and chemicals / solvents. This is a fast pace work environment.

Equipment used to perform the job includes telephone, fax, copier, cash register, intercom system, pallet jacks, forklift, trash compactor, cardboard compactor, box cutter, knives, computer, calculator, printer, wireless devices, internet, RPM system, and Microsoft Office products.

Financial responsibility : Responsible for merchandise. Contacts : Has daily contact with customers, suppliers / vendors, and the general public. Confidentiality : Has access to item costs and margins.

Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre-employment drug screen.