Position
We are seeking a Field Service Supervisor for our office in Orange, CA.
Primary Objectives / Scope
Supervise assigned service technicians to meet and exceed department profitability goals. Assist the Branch Technical Manager in administration and recruiting; promote Service Technician's productivity and job-related personal growth.
Essential Job Duties
Routinely demonstrate and create a helpful and positive work culture
Encourage and build positive relationships, communicating effectively with all co-workers, outside customers, and vendors
Conduct yourself at all times as the public image of the company in accordance with the company's Code of Conduct
Meet or exceed team productivity goals on various metrics including gross calls per day, incomplete calls, call back rate, efficiency rating, EU rating, daily time detail, and average call duration
Meet or exceed all inventory integrity goals including line item accuracy and dollar value variance
Maintain technical knowledge of all products
Make recommendations to the Field Service Manager for any identified service training needs
Assist the Sales department with sales demos as requested
Handle service calls in the event that the open call load is high
Perform other duties as assigned
Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees
Qualifications
Excellent communication skills, both verbal and written; strong customer service skills
Strong relationship management skills with customers, vendors, and employees
Exceptional mechanical aptitude and demonstrated troubleshooting skills with digital office equipment
Effective organizational skills with the ability to manage conflicting demands and priorities
Demonstrates initiative, seeking out relevant information to make timely decisions
Strong work ethics and ability to work as an effective, collaborative team member
Computer literacy and experience working with MS products : Outlook, Excel, and Word
Ability to work evenings and weekends during peak periods
Experience
Associates degree or equivalent
3+ years of related experience required, industry experience preferred
Field Service Supervisor • Orange, California, United States