Field Service Supervisor

Position

We are seeking a Field Service Supervisor for our office in Orange, CA.

Primary Objectives / Scope

Supervise assigned service technicians to meet and exceed department profitability goals. Assist the Branch Technical Manager in administration and recruiting; promote Service Technician's productivity and job-related personal growth.

Essential Job Duties

Routinely demonstrate and create a helpful and positive work culture

Encourage and build positive relationships, communicating effectively with all co-workers, outside customers, and vendors

Conduct yourself at all times as the public image of the company in accordance with the company's Code of Conduct

Meet or exceed team productivity goals on various metrics including gross calls per day, incomplete calls, call back rate, efficiency rating, EU rating, daily time detail, and average call duration

Meet or exceed all inventory integrity goals including line item accuracy and dollar value variance

Maintain technical knowledge of all products

Make recommendations to the Field Service Manager for any identified service training needs

Assist the Sales department with sales demos as requested

Handle service calls in the event that the open call load is high

Perform other duties as assigned

Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees

Qualifications

Excellent communication skills, both verbal and written; strong customer service skills

Strong relationship management skills with customers, vendors, and employees

Exceptional mechanical aptitude and demonstrated troubleshooting skills with digital office equipment

Effective organizational skills with the ability to manage conflicting demands and priorities

Demonstrates initiative, seeking out relevant information to make timely decisions

Strong work ethics and ability to work as an effective, collaborative team member

Computer literacy and experience working with MS products : Outlook, Excel, and Word

Ability to work evenings and weekends during peak periods

Experience

Associates degree or equivalent

3+ years of related experience required, industry experience preferred