Operations Manager

Operations Manager

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiencesfor true beauty enthusiasts. At Ulta Beauty, were transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purposea place of vision, mission, and lived valueswhere voices are heard, contributions valued and recognized, and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

General Summary & Scope

The Operations Manager (OM) is responsible for leading through Ulta Beautys mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth for the store. The OM leads a team of Task Associates and the Merchandise Manager (MM), and is responsible for supporting the management of the operations of a retail store, including realignments, planograms and inventory life cycle-related processes (e.g., cycle counts, damages, testers, Return To Vendors (RTV), Destroy in Field (DIF) and inventory adjustments). This leader drives the stores retail business through a focus on performance (sales, inventory results, and operational compliance), people (talent acquisition, training and development), and process (standard operating procedures and compliance standards). This position requires a passion for operational excellence, a drive for results, the ability to quickly and efficiently lead through unforeseen complexity, and the ability to lead, influence, and develop their team.

Principal Duties & Responsibilities

The OM is a champion of Ulta Beautys mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects / duties as assigned) :

Performance

• Promote a culture of accountability to meet or exceed the stores goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
• Drive company profitability through operational excellence, top-line sales growth, and expense control.
• Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload (e.g., realignments, planograms, and ad set processes) on time, and within the payroll budget.
• Review, analyze and react to Ulta Beautys financial and operational reporting, including store visit and audit results, regularly and in a timely manner.
• Leverage company programs, tools, and resources to drive improvements to meet Ulta Beautys goals for the store.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Maintain prompt, regular attendance as the OM and hold store associates accountable to the Ulta Beauty attendance policy.

People

Process

Job Qualifications

Education

Experience

Skills

Special Position Requirements

Working Conditions

If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.

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