Assistant Manager- Inpatient Behavioral Health

Assistant Manager - Behavioral Health

St. Charles Health System

Job Description

Title : Assistant Manager - Behavioral Health

Reports To Position : Manager Behavioral Health

Department : Inpatient Behavioral Health & Psychiatric Emergency Services

Date Last Reviewed : August 10, 2020

Our Vision : Creating America's healthiest community, together

Our Mission : In the spirit of love and compassion, better health, better care, better value

Our Values : Accountability, Caring and Teamwork

Department Summary : The Inpatient Behavioral Health Departments provide services to the community and region including : treatment for the Severe and Persistent Mental Illness (SPMI) population, acute mental health crisis requiring hospitalization, and collaboration with the outpatient community at discharge.

Position Overview : The Assistant Manager is responsible for providing support and managerial assistance to the Manager by managing daily unit operations that include : Staffing and scheduling; orientation and on-boarding; education and competency assessment; budget monitoring; maintaining and establishing patient care standards; promoting evidence-based practice. Implements quality and safety initiatives, engages in process improvement, ensures adherence to bargaining unit agreements and human resource management. The Assistant Manager applies standards for professional nursing practice and focuses clinical care to enhance the experience for patients, families, and all others while functioning in alignment with the Leadership approach of St. Charles Health System. The Assistant Manager creates and sustains a patient care environment that supports a safe, knowledgeable, compassionate, productive, and engaged caregivers. The Assistant Manager is an additional resource and support for the unit caregivers and departmental operations. This position directly manages caregivers in acute care departments throughout the system.

Essential Functions and Duties :

Develops staffing schedules and ensures adherence to staffing plan in accordance with established regulations.

Oversees unit assignments based on patient needs, caregivers' skills / abilities, department resources and operational requirements.

Participates in hiring, coaching and monitoring the performance of all direct reports, to develop and maintain a high performing team that meets organizational and department goals

Makes recommendations and provides opportunities for growth and development of caregivers and arranges for appropriate education and training.

Collaborates and assists leadership of the department with staff meetings and agendas.

Maintains and demonstrates an in-depth knowledge of inpatient behavioral health principles, practices, standards, and techniques and applies this knowledge in accordance with St. Charles Health Care System policies and procedures and within laws and regulations governing mental health and social work in the State of Oregon.

Participates in budget development and maintains operations within budget in areas such as managing staffing, productivity, patient flow, bed management and triaging to meet patient needs.

Develops measures and monitors unit operational performance metrics inclusive of LOS, agency and overtime costs, vacancy and turnover rates.

Provides and oversees team's delivery of customer service in a manner that promotes goodwill, is timely, efficient and accurate.

Assists with planning, recommendation and implementation of clinical service delivery. Recommends policy changes which enhance the ability to achieve top performance within inpatient behavioral health.

Assists with the development of unit goals and objectives to support the St. Charles Healthcare System values and goals, with input from caregivers.

Monitors and ensure all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals.

Communicates (both written and orally) effectively and maintains professional relationships with caregivers, medical staff, patients, guests and other hospital departments while providing 2-way communication of the St. Charles Healthcare System mission and strategic plan. Fosters team work with all shifts and other units / departments.

Stimulates and facilitates change in a positive manner. Involves caregivers in planning processes to obtain valuable input and to assure positive outcomes. Works harmoniously with and effectively supervises caregivers by building trust and demonstrating effective decision making.

Rounds daily on the unit to interact with caregivers, families and patients in order to obtain feedback on the functioning of the unit. Responds to patient and family concerns or complaints with sensitivity and compassion in a timely fashion.

Promotes empowerment of the staff by utilizing collaborative approaches and encouraging new ideas.

Utilizes findings from patient satisfaction survey and with input from the caregivers, to develop unit based customer services goals.

Utilizes findings from engagement survey and with input from the caregivers, to develop a unit based recruitment and retention (goals).

Participates as member of healthcare team and various interdisciplinary committees to improve patient care and meet patient needs.

Creates a healing environment that supports all aspects of care, respects the wholeness of the individual, and demonstrates therapeutic presence through attitudes and behaviors that enhance the care experience for patients and caregivers.

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Collaborates with teams to review processes and identify / implement opportunities for improvements, applying Value Improvement Practice concepts and tools.

Provides and maintains a safe environment for caregivers, patients, medical staff and guests by identifying risk management issues and address as appropriate.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

May perform additional duties of similar complexity within the organization, as required or assigned.

Education :

Required : Master's degree in Psychology, Social Work or related field

Licensure / Certification / Registration :

Required : AHA Basic Life Support for Healthcare Provider certification. Valid Oregon driver's license and ability to meet SCHS driving requirements.

Masters Level Clinician with associated licenses : LMFT, LMHC, LPC, or LCSW

Preferred : Code Grey within 90 days of hire

Member of the appropriate organization for the respective professional discipline

Experience :

Required : Three years professional clinical mental health experience in an inpatient and / or outpatient setting

Preferred : Prior experience supervising clinicians in a mental health setting

Personal Protective Equipment :

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

Physical Requirements :

Continually (75% or more) : Standing and walking, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%) : Sitting, lifting / carrying / pushing or pulling 1-25 pounds.

Occasionally (25%) : Bending, stooping / kneeling / crouching, reaching overhead, grasping / squeezing, ability to hear whispered speech level.

Rarely (10%) : Climbing stairs.

Never (0%) : Climbing ladder / step-stool, lifting / carrying / pushing or pulling 25-50 pounds, operation of a motor vehicle.

Exposure to Elemental Factors :

Rarely (10%) : Wet / slippery area, chemical solution.

Never (0%) : Heat, cold, noise, dust, vibration, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category :

Risk for Exposure to BBP.

Schedule Weekly Hours : 40

Caregiver Type : Regular

Shift : Variable (United States of America)

Is Exempt Position? Yes

Job Family : SUPERVISOR

Scheduled Days of the Week : Variable

Shift Start & End Time :