Receptionist Position
The Receptionist serves as the primary point of contact for all guests, clients, and visitors to the David Rubenstein Forum. This role plays a vital part in creating a professional, welcoming, and seamless experience from arrival to departure. The Receptionist supports both the Operations and Sales & Events teams by managing the front desk, facilitating communication across departments, and ensuring the smooth coordination of all front-of-house and administrative functions.
What You Will Have an Opportunity to Do :
Qualifications : Education, Knowledge, Training & Work Experience :
- High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
- Minimum of 2 years' experience in a general office, hospitality, or guest services environment. Previous experience in conference services, event coordination, or administrative support preferred.
- Proficiency in Microsoft Office Suite; knowledge of Delphi or other property management / event systems a plus.
- Excellent verbal and written communication skills with a polished, professional demeanor.
- Strong interpersonal and customer service skills with the ability to handle sensitive situations with discretion.
- Availability to work a variable schedule, including early mornings, evenings, or weekends as needed.
Essential Functions :
Guest Services & Front Desk Management :
Serve as the first point of contact for all guests and visitors to the Forum, delivering a professional and welcoming experience.Manage the reception desk, including greeting visitors, answering phones, and responding to general inquiries via phone or email.Identify and communicate VIP guest arrivals; notify appropriate teams and ensure guests are warmly received and directed to the correct location.Maintain knowledge of current and upcoming events in the building to provide accurate and helpful information and wayfinding to guests.Provide oversight and support in creating memorable guest experiences by anticipating guest and facilitator needs through proactive event pre-walks and space readiness checks.Maintain an organized, polished, and professional front desk area that reflects the Forum's hospitality standards.Assist with movement and placement (delivery) of program materials, including pre and post event prepping, shipping and storing, as assigned.Administrative & Operational Support :
Provide administrative support to the Operations and Banquets teams as needed.Manage and update the Operations and Banquet BEO binder daily to ensure event details are accurate and current.Create and print labels, event signage, and meeting room identifiers for all scheduled events.Place facilities requests for meeting room temperature adjustments, lighting, or other service needs as directed.Conduct weekly inventory of first aid and administrative office supplies; submit order requests for approval and ensure approved materials are ordered, stocked, and stored in proper locations.Coordinate incoming and outgoing mail, packages, and deliveries; ensure event materials and collateral are delivered to the correct location.Manage items left behind or post-event materials to ensure proper return to clients or appropriate disposal.Support internal communication by distributing daily event schedules, reports, and updates to relevant departments.Update VIP guest and client contact information in internal databases and filing systems.Participate in daily and weekly team meetings as appropriate.Maintain effective communication and positive relationships with all operating departments, serving as a central resource and appropriately delegating tasks as needed.Event & Banquet Coordination Support :
Assist with meeting room coordination, signage updates, and event setup communication as needed.Support large-party bookings at BarDavid, including responding to inquiries, assisting with menu creation, and facilitating deposits.Collaborate closely with the Events, Operations, and Facilities teams to ensure seamless coordination of building activities and client experiences.Proactively identify opportunities to enhance guest experience and improve operational efficiency.Be the Difference :
Understand all aspects of Benchmark's Be the Difference cultureSet the exampleLead and inspire all employees to Be the DifferenceHold each team accountable for delivering the experienceAttend BEO meeting when applicableUniversity Client Relations :
Professionally represent The Forum in community and industry organizations and eventsDevelop and maintain collaborative partnerships with similar university venues and local hotelsWhat Are We Looking For?
Compensation : $20 - $20
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.