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Receptionist
ReceptionistPyramid Global Hospitality • Chicago, IL, US
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Receptionist

Receptionist

Pyramid Global Hospitality • Chicago, IL, US
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Receptionist Position

The Receptionist serves as the primary point of contact for all guests, clients, and visitors to the David Rubenstein Forum. This role plays a vital part in creating a professional, welcoming, and seamless experience from arrival to departure. The Receptionist supports both the Operations and Sales & Events teams by managing the front desk, facilitating communication across departments, and ensuring the smooth coordination of all front-of-house and administrative functions.

What You Will Have an Opportunity to Do :

Qualifications : Education, Knowledge, Training & Work Experience :

  • High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • Minimum of 2 years' experience in a general office, hospitality, or guest services environment. Previous experience in conference services, event coordination, or administrative support preferred.
  • Proficiency in Microsoft Office Suite; knowledge of Delphi or other property management / event systems a plus.
  • Excellent verbal and written communication skills with a polished, professional demeanor.
  • Strong interpersonal and customer service skills with the ability to handle sensitive situations with discretion.
  • Availability to work a variable schedule, including early mornings, evenings, or weekends as needed.

Essential Functions :

Guest Services & Front Desk Management :

  • Serve as the first point of contact for all guests and visitors to the Forum, delivering a professional and welcoming experience.
  • Manage the reception desk, including greeting visitors, answering phones, and responding to general inquiries via phone or email.
  • Identify and communicate VIP guest arrivals; notify appropriate teams and ensure guests are warmly received and directed to the correct location.
  • Maintain knowledge of current and upcoming events in the building to provide accurate and helpful information and wayfinding to guests.
  • Provide oversight and support in creating memorable guest experiences by anticipating guest and facilitator needs through proactive event pre-walks and space readiness checks.
  • Maintain an organized, polished, and professional front desk area that reflects the Forum's hospitality standards.
  • Assist with movement and placement (delivery) of program materials, including pre and post event prepping, shipping and storing, as assigned.
  • Administrative & Operational Support :

  • Provide administrative support to the Operations and Banquets teams as needed.
  • Manage and update the Operations and Banquet BEO binder daily to ensure event details are accurate and current.
  • Create and print labels, event signage, and meeting room identifiers for all scheduled events.
  • Place facilities requests for meeting room temperature adjustments, lighting, or other service needs as directed.
  • Conduct weekly inventory of first aid and administrative office supplies; submit order requests for approval and ensure approved materials are ordered, stocked, and stored in proper locations.
  • Coordinate incoming and outgoing mail, packages, and deliveries; ensure event materials and collateral are delivered to the correct location.
  • Manage items left behind or post-event materials to ensure proper return to clients or appropriate disposal.
  • Support internal communication by distributing daily event schedules, reports, and updates to relevant departments.
  • Update VIP guest and client contact information in internal databases and filing systems.
  • Participate in daily and weekly team meetings as appropriate.
  • Maintain effective communication and positive relationships with all operating departments, serving as a central resource and appropriately delegating tasks as needed.
  • Event & Banquet Coordination Support :

  • Assist with meeting room coordination, signage updates, and event setup communication as needed.
  • Support large-party bookings at BarDavid, including responding to inquiries, assisting with menu creation, and facilitating deposits.
  • Collaborate closely with the Events, Operations, and Facilities teams to ensure seamless coordination of building activities and client experiences.
  • Proactively identify opportunities to enhance guest experience and improve operational efficiency.
  • Be the Difference :

  • Understand all aspects of Benchmark's Be the Difference culture
  • Set the example
  • Lead and inspire all employees to Be the Difference
  • Hold each team accountable for delivering the experience
  • Attend BEO meeting when applicable
  • University Client Relations :

  • Professionally represent The Forum in community and industry organizations and events
  • Develop and maintain collaborative partnerships with similar university venues and local hotels
  • What Are We Looking For?

    Compensation : $20 - $20

    Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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