Field Service Engineer - Texas

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an expansive culture and are looking for diverse, talented people to join Alcon! As a Field Service Engineer, one will be trusted to work on providing technical advice to customers including commissioning, installing, and testing of products / equipment in a field-based role based in the proximity of the Austin, TX to San Antonio, TX areas.

Primary Responsibilities :

• Perform corrective and preventive maintenance, retrofits, upgrades and system installations.
• Establish and maintain a high level of customer satisfaction.
• Promptly address customer concerns, quality assurance and medical safety issues.
• Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional and cross-functional teams.
• Maintain all administrative responsibilities in a timely and accurate manner.
• Assist Sales, Clinical and In-house teams including other Field Engineers as needed.
• Manage inventory, keep accurate records, and promptly return unused and failed parts.
• Promote service contract offerings and assist Inside Sales Specialist in selling service agreements to customers within the assigned territory.

Key Requirements / Minimum Qualifications :

Preferred Qualifications :

How to Thrive at Alcon :

See your impact at alcon.com / careers