Front Desk II
Reports to : Front Desk Supervisor
Level : Hourly
Scope : Responsible for guest services and supporting management in the general operation of the assigned facility
Primary Responsibilities :
- Accountable and responsible for maintaining a safety culture (following all SOP's, JSA's, policies and procedures) as set out by Target Hospitality
- Greet all incoming guests and employees courteously and professionally
- Check in all arrivals utilizing designated systems
- Accept payments and process transactions
- Assist supervisor in planning, directing, and maintaining work schedules and task of the front desk team
- Enter all registration information of guests, data entry, process reports, and work with computer programs to collect / record information
- Perform all required filing and data entry as required by manager
- Answer incoming calls in a friendly, pleasant manner
- Receive, check, and re-direct all incoming faxes and electronic mail
- Prepare correspondence for pick up this to include, packages and mail for all postal requirements
- Provide assistance to manager with the preparation of reports and correspondence as required
- Exceed our guests needs by providing world-class customer service
- Attend safety meetings and participate in Target Hospitality emergency response procedures
- Additional duties may be assigned by supervisor or manager
Physical Demands :
Sit for long periods of time (up to 12 hours or more) with scheduled breaksShort and long-distance walking requiredUse of stairs and step stoolsOccasional use of force when pushing / pulling carts that weigh on average 50lbsMust be able to crouch, bend neck, back and torso from waist to floor, and must be able to twist from left to right and right to leftOccasionally lift an average weight of 25lbs with a maximum of 50lbs, on occasion where weights may exceed 50lbs the assistance of another person or a lifting aid is mandatoryPerform repetitive movements at the wrist including side to side / up or down and multiple graspsManual dexterity with the ability to type and use 10-keyWorking Conditions and Environment :
Ability to hear and understand verbal instruction as well as other sounds such as safety alarms / signalsAbility to communicate effectively; written and orally in EnglishMust be able to see without impairment for inspection purposes and ability to read small text such as product warning labelsExposure to extreme hot and cold environmentsAbility to work with in a rotational schedule (6 weeks on and 2 weeks off or as per manager's discretion / business needs)Ability to work safely and navigate within small / close quarters and congested areasOccasional exposure to elevated noise and surroundingsCandidate Requirements :
2+ years administration experience preferably in a remote camp or hotel / hospitality industry or equivalentAbility and willingness to travel / work long rotationsAbility to read and write in EnglishExperience and proficiency with Microsoft - word, excel, power point and outlook programsFirst aid certification is an assetWork within a team environmentMust be able to work effectively and efficiently with or without supervisionStrong prioritization and time management skillsMust be able to pass a background check and urinalysisMust provide your own transportation to and from the facilityEqual Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.