Customer Relations Specialist

AutoNation Customer Relations Specialist

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?

Job Responsibilities

• Execute all standard call management process steps. Complete required call documentation, while maintaining ongoing database accuracy of logged information for assigned case portfolio.
• Deescalate situations while maintaining a calm and professional demeanor.
• Serve as liaison between customer, store operations and corporate support functions to research and resolve inquiries and / or complaints.
• Teammates are typically assigned (20-30) new cases daily to achieve established production and quality standards.
• Report website related issues.
• Proactively deliver superior service in response to inbound customer correspondence related to vehicle purchase, service or repair issues.
• Provide backup support for AutoNation Parts activities by researching and delivering information related to order status.
• Provide exceptional service in response to inbound customer inquiries through email, chat, and phone, while fostering strong customer relationships to enhance the company's reputation.
• Other duties as assigned.

Qualifications

Exciting Benefits and Perks Await You :

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.