Client Engagement Manager

Job Title

Client Engagement Manager

Job Description Summary

The Client Engagement Manager oversees the full bid lifecycle for valuation opportunities including RFPs panel bids and large multi property engagements. This role leads onshore bid workflow management coordinates offshore bid support and ensures that every proposal is timely accurate compelling and aligned to target margins. The Client Engagement Manager is the central point of contact between producers valuation teams finance and operations for all bids.

Job Description

Key Responsibilities

Bid Strategy and Ownership

Own the end to end bid process for assigned valuation opportunities from intake through submission and post bid review

Partner with producers valuation teams country and market leaders and client relationship owners to understand client needs and decision criteria

Translate client requirements into clear bid strategies win themes and value propositions tailored to valuation services

Ensure that bids reflect accurate scope assumptions pricing service levels and commercial terms

Onshore Workflow Management

Manage the onshore bid workflow including intake triage prioritization and assignment of tasks

Maintain a clear view of the bid pipeline and ensure stakeholders understand deadlines dependencies and status

Coordinate subject matter experts valuation leaders finance legal and operations to gather inputs and approvals

Implement standard work templates and checklists specific to valuation bids to reduce rework and improve quality and speed

Monitor workload and capacity for the onshore team and escalate resourcing needs when required

Offshore Bid Support Coordination

Lead and coordinate offshore bid support teams responsible for drafting formatting research and data gathering

Provide clear written task instructions expected service levels and turnaround times to offshore partners

Review and quality check work produced by offshore teams to ensure accuracy consistency and alignment with brand and valuation standards

Continuously improve playbooks templates and training materials for offshore teams to drive efficiency and quality

Quality Compliance and Governance

Ensure all bids comply with internal risk legal compliance and brand standards as well as client procurement requirements

Maintain and update a central repository of approved bid content including service descriptions team bios case studies and pricing guidance for valuation work

Lead internal reviews and approvals for complex or strategic bids including governance with senior valuation and operational leaders

Track and manage version control for all bid documents

Client and Stakeholder Engagement

Act as a trusted partner to producers valuation leaders and client relationship owners on pursuit strategy and positioning

Support or lead responses to client clarifications and follow up questions related to bids

Coordinate and prepare materials for client presentations and orals when required

Capture feedback from clients and internal teams after each bid and feed lessons learned into future responses

Performance Management and Continuous Improvement

Track and report on key metrics such as bid volume win rate cycle time margin performance and client feedback

Identify trends and root causes that impact win rate pricing discipline and operational effort

Recommend and implement process improvements tooling enhancements and collaboration models for both onshore and offshore bid support

Contribute to training and upskilling for producers and support teams on bid processes tools and best practices

Other Duties

Perform other duties as assigned in support of client engagement bid management and operational excellence

Qualifications

Bachelors degree in Business Finance Real Estate or related field or equivalent experience

Five or more years of experience in bid management proposals client engagement or operations in a professional services environment

Experience in valuation real estate or a related advisory business strongly preferred

Proven track record managing complex bids with multiple stakeholders and short timelines

Experience working with offshore or shared service teams preferred

Strong understanding of commercial models pricing and margin drivers in a services or valuation business

Skills and Competencies

Strong project and workflow management skills with excellent attention to detail

Clear concise written and verbal communication with the ability to turn technical valuation concepts into client ready language

Ability to build trusted relationships and influence across producers valuation teams finance legal and operations

Comfortable working in a fast paced environment with competing priorities and frequent deadlines

Proficiency with Microsoft Office especially Word PowerPoint and Excel and familiarity with CRM pipeline or engagement tracking tools

Continuous improvement mindset with a focus on efficiency quality and margin discipline

Success Measures

Increased bid win rate for valuation opportunities and positive client feedback on the bid experience

Reduced bid cycle time and rework with clear and predictable workflows for producers and support teams

Strong alignment between bid commitments operational delivery and target margins

Effective use of offshore resources with high quality consistent bid outputs

#Remote #RemoteLI

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health vision and dental insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and paid and unpaid time away from addition to a comprehensive benefits package Cushman and Wakefield provide eligible employees with competitive pay which may vary depending on eligibility factors such as geographic location date of hire total hours worked job type business line and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement the geographic area in which the work will be performed market pay rates in that area and the candidates experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is : $ 93500.00 - $110000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at 1- or email . Please refer to the job title and job location when you contact us.

INCO : Cushman & Wakefield

Required Experience :

Manager

Key Skills

Business Development,Employee Orientation,Public Health,Account Management,VersionOne,Conflict Management,Project Management,Relationship Management,Team Management,Customer relationship management,Human Resources,Public Speaking

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 93500 - 110000