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Service Assistant

Service Assistant

El Pollo LocoConcord, CA, US
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Service Assistant

Service Assistant Job Summary :

A friendly face in the dining room. Maintains sanitation and cleanliness of the dining room, restrooms and restaurant exterior. Serves the needs of the guest in the restaurant in a friendly and effective manner.

Responsibilities / Duties :

  • Follows company food handling, guest service and safety procedures.
  • Maintains a clean exterior of the restaurant including, windows, doors, sidewalks, walls, and a litter free parking lot / Drive thru / trash enclosure
  • Maintains a clean interior of the restaurant including, windows, doors, floors, walls, ceilings / vents, drink station, and restrooms. Periodically empties the trash bins in the dining areas.
  • Assist any guests in the dining room such as providing refills, utensils, condiments and / or cleaning spills. Guest service skills needed for answering questions, correcting mistakes and offering satisfaction to the guest.
  • Cleans and sanitizes tables following guests departures.
  • Assists in the training of new Service Assistants
  • Supports and assists peers such as expeditors, cashiers, etc.
  • Performs additional duties as assigned by the supervisor.
  • Has a proactive approach and anticipates guest needs in the dining room.

Physical Requirements :

  • Must have a high level of mobility / flexibility to reach, bend, scrub, wipe and lift 25 lbs.
  • Must be able to work both indoors and outdoors
  • Empties trash bags weighing up to 40 lbs.

    • Qualification Standards :

  • CA food handler certificate is required.
  • Communication in English is preferred, second language is a plus.
  • No experience is required, guest service experience preferred
  • No education is required, high school diploma and equivalent is preferred.
  • Must be able to observe products and use best judgement prior to presenting products to the guests to ensure a high level of food quality is maintained.

    • El Pollo Loco - EPL 3481- Clayton

    4401 Clayton Rd, Concord, CA, 94521

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    Service Assistant • Concord, CA, US