Job Description
Job Description
We are seeking a Service Coordinator to oversee and coordinate the delivery of services to our clients. The Service Coordinator will be responsible for scheduling appointments, ensuring proper documentation is completed, and communicating with clients to understand their needs and concerns.
Qualifications :High school diploma or equivalent required; Bachelor's degree in a related field is a plusProven experience in customer service or a similar roleStrong organizational and communication skillsAbility to multitask and prioritize tasks effectivelyProficiency in using service management software is preferredResponsibilities :Schedule appointments and coordinate service delivery for clientsCommunicate with clients to assess their needs and address any concernsMaintain accurate and up-to-date client records and service documentationCollaborate with internal teams to ensure effective service deliveryAssist in resolving any issues or complaints raised by clientsMonitor service delivery to ensure quality standards are metAdditional Requirements :Ability to work independently and as part of a teamStrong problem-solving skillsExcellent interpersonal skillsDetail-oriented and thorough in documentationWillingness to adapt to changing priorities and client needsKnowledge of best practices in customer service industry