Staff Operations Data Analyst

About the Role

At SoFi, we’re on a mission to help our members achieve financial independence and reach

their goals — from owning a home to paying off debt to investing for the future. Our Operations

team is at the heart of delivering a world-class member experience.

We’re looking for a Staff Data Analyst to join our Operations Performance Management

team. In this role, you’ll turn data into insights and insights into action. You’ll help us understand

what drives performance, where we can improve, and how we can continue to deliver seamless

experiences to our members.

This role will report to the leader of Ops Business Intelligence and will work closely with our VP

of Operations. This is a highly visible role within SoFi’s data science and Business Intelligence

community and directly contributes towards key company goals and objectives.

What You’ll Do

• Build and maintain agent scorecards, dashboards, reports, and KPIs that measure

operational performance and the member experience.

identify opportunities for improvement.

actionable recommendations that enhance efficiency and quality.

decisions.

reliable data sources and scalable reporting infrastructure.

training, and analytical best practices.

What You’ll Need

related field (Master’s preferred).

or Power BI.

technical audiences.

data.

Nice to Have